Billing Specialist

2 weeks ago

Midrand, South Africa Nexio Full time

**ROLE PURPOSE**

A vacancy exist for a Billing Specialist - Billing Assurance in the Commercial Operations (VB) department at our Vodacom Midrand Client. The incumbent will form part of the team that is responsible for the day-to-day billing and revenue assurance operational activities relating to assessing revenue processes and procedures related risks and the control environment relating to critical business processes in order to identify and prevent revenue leakage and minimize loss.

**ROLE REQUIREMENT**
- Assess, align, process and follow-through on all Specified Customer Revenue Assurance Activities
- Billing Specialist and Responsibilities in respect of Revenue Assurance
- Ownership of requirements gathering and analysis
- Effectively manage identified revenue leakage areas, assist business in closing these areas, recovering revenue loss and eliminate future leakage by implementing best business practices.
- Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different business structures.
- VB Billing Activations and Billing Service Request Management
- Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
- Billing Rejections Allocated to Billing by RA Case Managers to be investigated
- Activate billing (Agreements), Resolve rejection (MSPI) and Update App (Complete)
- All rejected solutions carried over from a previous month are classified as not billed in a new month. These are allocated to RA to investigate, activate billing if valid and bill issues resolved.
- Monitor and Bill Solutions completed on MSPI but Pending / Request to Bill in agreements (manually cleared or status changed by Siebel)
- Monitor and Clean Up in Siebel of Out of Contract Solutions (OOC)
- Activate billing on orders assigned by RA Case Managers that have been aging on an Open Status.
- Investigate and complete solutions or activate billing that have a Zero value on the Bill File, but have MRCs on sales order and agreement level (e.g. FTTH with discount line, out of contract amortization).
- Update Controls in Application to Complete status
- Monthly billing of Balance of Contract
- Perform control of all revenue streams to guarantee timely, complete and correct charging of the services provided (over and under charges to be investigated to ensure correct billing).
- Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
- Ensure cross-departmental co-ordination of RA activities and prompt escalation of incidents

Additional Information:

- Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in their respective trade of billing and revenue assurance practices.
- Good financial practice and Revenue Assurance or financial experience.
- Able to build strong interpersonal relationships with peers, brand leaders, and other senior Exec’s
- Able to be a “big picture” thinker
- The role requires thorough and detailed investigation and clear interpretation skills
- Professional communication skills; great resolution capabilities. Tracking and resolution; measures; policies, governance and procedures.

**TECHNICAL / PROFESSIONAL COMPETENCIES**
Job Knowledge:

- Customer Journeys
- Understanding of process impact on technology and vice versa
- Microsoft Office
- Telecommunications

Job Related Skills:

- Process analysis
- Process architecture design
- Process measurement
- Process simulation
- Process change implementation
- Process quality checking against process standards

**QUALIFICATIONS & EXPERIENCE**
- Matric
- Post graduate qualification in Finance or related field - advantageous

Essential
- Minimum of 3 years’ relevant experience
- Knowledge and understanding of Telecommunications business and billing operations and in-depth technical (network & systems) capabilities
- Knowledge and experience of RA / Fraud Management Operations with Telecom Operator
- Experience in financial and/or operational auditing / investigations methodologies and tools
- Experience in business process analysis, modelling and re-engineering
- Knowledge of IT or system audit and data analysis experience
- Siebel and other SRM related systems experience

Desired:

- Knowledge of Billing and Revenue Assurance Processes.
- Advanced PC skills with Microsoft Office Suite.

**LEADERSHIP COMPETENCY REQUIREMENTS
- Exceptional self-managed skills.
- Excellent verbal and written communication.
- Great attention to detail and time management.
- Extensive industry knowledge with an eye towards the future.
- Diplomacy And Patience
- People Skills
- Strategic Thinking
- Listening
- The Ability To Set And Execute the Vision of the Company
- Persuasive Negotiation Skills

  • Billing Specialist

    2 days ago

    Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** A vacancy exists for a **Billing Specialist** for our Vodacom Business Midrand Client. The Billing Role is a key business delivery function as it is responsible for the billing processing, maintenance and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request...

  • Chief Billing Operations Specialist

    3 weeks ago

    Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    Job OverviewA 1L Realization (Pty) Ltd is seeking a detail-oriented Chief Billing Operations Specialist to join our team on a contractor basis. As the Senior Billing Administrator, you will be responsible for overseeing all billing activities, ensuring accuracy and compliance.The ideal candidate will have strong analytical skills and previous experience in...

  • Specialist: Billing Assurance

    2 weeks ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: The Specialist Billing Assurance role is based within the Financial Services business unit. Ensure valid, complete, timeous, and accurate billing of VFS customers and reporting thereof. Ensure that functionality developed and deployed in test, pilot, and production environments fulfill the business requirement, is delivered on time and...

  • Billing Specialist

    2 weeks ago

    Midrand, South Africa Nexio Full time

    **ROLE RESPONSIBILITIES** A vacancy exists for a Billing Specialist - Billing Assurance in the Commercial Operations (VB) department at our Vodacom Midrand Client. The incumbent will form part of the team that is responsible for the day-to-day billing and revenue assurance operational activities relating to assessing revenue processes and procedures related...

  • Billing Operations Specialist

    3 weeks ago

    Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    Billing Administration Expert WantedA 1L Realization (Pty) Ltd is seeking an experienced Senior Billing Administrator to manage our billing processes and ensure accuracy and compliance.You will be responsible for overseeing all billing activities, including managing billing processes, resolving billing discrepancies, generating billing reports, and providing...

  • Healthcare Support Specialist

    4 weeks ago

    Midrand, Gauteng, South Africa Placement Point Full time

    We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Placement Point. The ideal candidate will have excellent communication skills, the ability to multitask, and a passion for delivering exceptional patient care.About the RoleThe successful applicant will be responsible for managing the front desk,...

  • Senior Specialist: Revenue Accounting

    7 months ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** Provide assistance in the analyzation and interpretation of revenue transactions and contractual revenue arrangements to ensure that revenue is recognised accurately as per the requirements of IFRS 15 and processed in the accounting system. **Role Description** Preparation of month end activities - this includes month end journals and...

  • Operational Support Specialist

    3 weeks ago

    Midrand, Gauteng, South Africa IOCO Full time

    Operational Support RoleiOCO Infrastructure Services invites you to explore possibilities in this Operational Support role.As an Operational Support Specialist, you will be responsible for managing and improving the daily operations of our organization.Day-to-day tasks to ensure reliability, availability, and serviceability with minimal...

  • Principal Specialist Power Performance

    6 days ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: End to end management of the Vodacom TowerCo Energy Management System (EMS), including site power acquisition, site power generation, electricity storage and all related solution requirements. This role will lead and realise the Power-as-a Service (PaaS) energy performance strategies and techniques to effectively oversee energy provisioning...

  • Senior Retail Marketing Specialist

    5 days ago

    Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full time

    About Dis-Chem PharmaciesDis-Chem Pharmacies is a leading pharmacy retailer in South Africa, dedicated to providing exceptional customer service and a wide range of healthcare products.Job OverviewWe are seeking a highly skilled Senior Retail Marketing Specialist to join our procurement team at our Head Office in Midrand. The successful candidate will be...

  • Junior Auditor

    6 days ago

    Midrand, Gauteng, South Africa Hire Resolve Full time

    About the Role:We are seeking a highly skilled Junior Auditor to join our team at Hire Resolve. As a key member of our Accounting and Medical Administration teams, you will be responsible for ensuring the accuracy and efficiency of all financial processes.Key Responsibilities:Review and audit financial records, contracts, invoices, and payments related to...

  • Customer Operations Manager

    7 months ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** The Customer Operations Manager (COM) of Strategic Accounts is a leadership position responsible for overseeing and managing the operational aspects of the company's key customer accounts. The Customer Operations Manager must ensure that operations are efficient, cost-effective, and meet quality standards. **Role Description** Customer...

  • Cloud Specialist

    5 days ago

    Midrand, South Africa RJPersonnel Full time

    5years Build Microsoft Azure environments to support new implementations Develop processes to migrate existing Cloud systems into a standardized and central system Develop processes to automate the operational aspects of Microsoft Azure IAAS Ensure Cloud billing systems are current. Implement solutions to ensure cloud systems are secure Migrate systems on...

  • Debtors Collection Specialist

    4 weeks ago

    Midrand, Gauteng, South Africa SPILASTYLE CC Full time

    Job Title: Debtors Collection SpecialistCompany Overview: We are a leading property investment company based in Midrand, seeking an experienced Debtors Clerk / Admin Clerk to join our team.We offer a dynamic work environment and the opportunity to grow with our company. If you have excellent communication skills and experience in accounting, this is the...

  • Rct Cloud Support Specialist

    2 months ago

    Midrand, South Africa Rectron Full time

    The cloud/software business unit is a sales focused entity within Rectron. Given the complex nature of the sale and the operations of the business, it is important that we provide resellers with exceptional levels of post-sales support to ensure a positive end to end customer experience with Rectron. In addition to the important support role, the support...

  • Senior Specialist Customer Value Management-east

    7 months ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** Service Management (SM) is a customer facing function in the customer services arena. The SM is the single point of contact for all customer issues and are to facilitate delivery, service management and retention of contracted services. This is a senior role to manage complex high end and spend customers R1 000 000 mil MRC and up. This is a...

  • Senior Property Administrator

    7 months ago

    Midrand, South Africa SoluGrowth (Pty) Ltd. Full time

    Role purpose: To ensure that relevant Property related documentation is processed in a timeous manner, to assist with rental payments by submitting all required documentation on time. (Only for 3rd parties and DAS’). Support Property Specialist and National Network Property team (NNP) with administrative work. **This is a 3 months fixed-term...

  • Rct-cloud Solution Sales Specialist

    2 weeks ago

    Midrand, South Africa Rectron Full time

    The purpose of the solution sales specialist at Rectron is to drive sales of Rectron’s key cloud and software brands. The individual will be responsible for actively finding new resellers and sales to existing resellers. This role also serves as the quote desk for the RCT-Cloud team. With the business focusing heavily on driving cloud business, it is...

  • Rct Cloud Solutions Sales Specialist

    6 days ago

    Midrand, South Africa Rectron Full time

    **Job Purpose** The purpose of the solution sales specialist at Rectron is to drive sales of Rectron’s key cloud and software brands. The individual will be responsible for actively finding new resellers and sales to existing resellers. This role also serves as the quote desk for the RCT-Cloud team. With the business focusing heavily on driving cloud...

  • Administrative Operations Specialist

    3 weeks ago

    Midrand, Gauteng, South Africa IOCO Full time

    Job SummaryiOCO Infrastructure Services is seeking a highly organized and detail-oriented Business Operations Administrator to manage and improve the daily operations of our organization. This role involves ensuring the smooth functioning of business processes, handling administrative and operational tasks, and facilitating efficient workflows.About YouThe...