Customer Services Team Lead

**Purpose of the Job**: As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Team Lead role is to provide team leadership and functional operational excellence in the...

**Purpose of the Job**: Do you have 2+ years of leading a small Customer Service or Social Media Customer Engagement team and an interest in social media? If yes, we have an opportunity for you? The Shoprite Group is Africa’s largest fast-moving consumer goods retailer with over 24 million customers and more than 2 800 outlets. Our customers are at the...

**Purpose of the Job**: The purpose of the Customer Services QA Specialist is to conduct quality assessments and coaching across all contact centre channels, aiming to improve the overall customer experience. The role aims to develop and track daily, weekly and monthly (short-term) development plans against actual team and individual performance data. The...

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Purpose of the Job**: The purpose of the Data Administration Team lead role is to provide operational and administrative support to the Data Management function through the execution of data processing operations including executing data inputting on various systems, prioritisation of business requests, resolving complex data scenarios and providing...

**Function**: The Customer service clerk is responsible for providing excellent customer service, handling cashier duties, providing information, and answering questions about the company's products and services. **Working Hours**: **08:00 - 17:00 (Mon - Fri)** **Minimum Requirements**: - 2 years freight industry experience in a similar role - Grade 12 or...

Job SummaryWe are seeking a highly motivated and experienced Customer Service Specialist to join our team at Time Personnel. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless day-to-day operations, and maintaining accurate records.About the RoleEnsure customers receive prompt and...

Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.About the Role:This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers. As a Customer Service Representative, you will be...

**Purpose of the Job**: As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Service QA & Training Manager role is to co-design, develop and deliver robust customer quality...

**Key Responsibilities**: - Install, maintain, and repair electrical systems and components according to industry standards and safety regulations. - Troubleshoot electrical issues and provide effective solutions. - Conduct inspections and tests on installed systems to ensure functionality and safety compliance. - Interpret technical drawings and plans for...

**Purpose of the Job**: The purpose of the Team Lead is to lead the systems development team and drive systems software development solutions that enable a high performing IT operations infrastructure within Shoprite IT technical services. This role leverages advanced software development experience and knowledge of highly complex, large-scale systems to...

Brackenfell Cape Town, Western Cape - Transportation/Logistics **Customer Service Agent (JB3062)** **Brackenfell, Cape Town** **R12 000 - R20 000 depending on experience** **Permanent** **Minimum Requirements**: 2 to 5 years of experience in a customer service or logistics role Knowledge of customs processes preferred Experience managing tickets and...

**Customer Service Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own...

**Purpose of the Job**: To lead a team of SAP BW Functional Analysts, Developers, Business Analysts and Testers in: - providing data warehouse and business intelligence services to organization. - developing and supporting the SAP BW data warehouse **Job Objectives**: Essential - Problem solving skills Essential - Organisational and time management...

**Purpose of the Job**: To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements. **Job Objectives**: **Quality...

**Purpose of the Job**: In the role of E-Card Team Lead your portfolio leverages your specialised tactical knowledge of the Electronic Banking activities across business entities as a key success factor in providing support to a variety of financial and operational scenarios. You will act in a supporting capacity to the Cash and Banking Financial Manager to...

Are you a skilled problem solver with a passion for delivering exceptional customer service? We are seeking!! dedicated Customer Service Centre Agents to join our team! As a key player in our organization, you will have the opportunity to handle escalations, address complaints, and take initiative in resolving issues. If you thrive in a fast-paced...

**Reference**: 7638 MLR **Consultant**: Michelle le Roux Customer service - processing orders, handling all correspondence, sell products/services, processing goods returned, handling customer queries, etc General assistance - counting stock, assisting in warehouse, etc **Qualifications**: Completed Senior Certificate Computer literacy (MS Word, MS...