Customer Service Centre Agent

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Purpose of the Job**: Ever consider a joining the Customer Contact Centre at Shoprite? As our customers are at the core of our business, we are invested in finding the best people possible to delight and support them. As a Contact Centre Agent, you will be responsible for supporting all inbound and outbound customer interactions for all supported contact...

**Role Purpose** Ever consider a joining the Customer Contact Centre at Shoprite? As our customers are at the core of our business, we are invested in finding the best people possible to delight and support them. As a Contact Centre Agent, you will be responsible for supporting all inbound and outbound customer interactions for all supported contact...

**Purpose of the Job**: As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Team Lead role is to provide team leadership and functional operational excellence in the...

Are you passionate about delivering exceptional customer service and looking for an exciting opportunity to make an impact? Our client is seeking experienced Customer Service Agents to join their dynamic team based in Brackenfell. Responsibilities:Handle customer interactions across multiple channels, including voice, email, and live chatResolve customer...

**Purpose of the Job**: The purpose of the Customer Services QA Specialist is to conduct quality assessments and coaching across all contact centre channels, aiming to improve the overall customer experience. The role aims to develop and track daily, weekly and monthly (short-term) development plans against actual team and individual performance data. The...

**Role Purpose**: Are you currently a student looking for an exciting opportunity with no prior work experience needed? If you are passionate to learn about delighting customers whilst earning money, this might be just the position for you? We are looking for part-time, evening shift (16h00-20h00, Monday-Sunday, including Public Holidays) Customer Service...

We are seeking!! a dynamic Customer Service Team Leaders to join our team and make a significant impact! In this role, you will manage team performance, excel in managing KPIs, ensure service level excellence, oversee tenured agents, address behavioral challenges, and maintain accurate documentation. **Responsibilities**: - You will be shifted from Monday...

**Function**: The Customer service clerk is responsible for providing excellent customer service, handling cashier duties, providing information, and answering questions about the company's products and services. **Working Hours**: **08:00 - 17:00 (Mon - Fri)** **Minimum Requirements**: - 2 years freight industry experience in a similar role - Grade 12 or...

Minimum Requirements - Grade 12 certificate or equivalent. - 1 - 2 years’ experience in a call centre environment. - Ability to work shifts. - Excellent communication skills both written and verbal. - Fully bilingual in English and Afrikaans. - Computer literate with proven excel experience. - Ability multitask and handle pressure. - Previous experience in...

**Customer Services Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and...

**Customer Service Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own...

**Sales Agents Job description** OVERVIEW OF THE ROLE **Store Controls and Management** - Ensure the store is fully operational at opening hour every morning. - Be ready and in place to meet and assist customers. - Drive sales to ensure sales targets are met and exceeded. - Assist fellow colleagues during busy periods and stand in for them during breaks...

**Purpose of the Job**: The purpose of the 2nd Line Support Agent is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by Service Desk and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations. This...

**Purpose of the Job**: The purpose of the 2nd Line Support Agent is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by Service Desk and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations. This...

**Purpose of the Job**: The MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts customers regarding for both technical and general account payments. This role efficiently manages all customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with Computicket and Shoprite Customer...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Field Services **Reports to**: Tech Officer: Call Desk Team Leader Core Description Provide a service that will exceed the expectations of the Company’s customers - both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time,...

Business unit, Department, Reporting **Business Unit**:Department**: **Job grade**: OP2 Core Description Provide a service that will exceed the expectations of the Company’s customers - both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained...

Call Centre Agent (Outbound) Includes: - Conducting outbound calls to prospective customers. - Building rapport and understanding customer needs. - Presenting product features and benefits persuasively. - Closing sales and achieving targets with enthusiasm. - Booking external Appointments. Join the Proficient Global Team! Are you ready to embark on an...

**SECURITY/CUSTOMER CARE OFFICER** We are currently seeking to employ a Security/Customer Care Officer for our Brackenfell Distribution Centre. - Meeting customers/staff at the gate - Checking invoices and scanning out products before customer leaves - Directing customers to correct personnel - Patrolling of grounds - Conducting searches - Opening and...