Customer Service Centre Agent

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Managed People Solutions** is looking to hire a **Customer Service Agent** for a very well-known Wine Company based in **Cape Town, Brackenfell.** **Responsibilities** - Daily Order Check - Ensure telephones are manned effectively and calls are answered with correct telephone etiquette. - Attend to all customer queries relating to orders - Constantly...

Brackenfell Cape Town, Western Cape - Transportation/Logistics **Customer Service Agent (JB3062)** **Brackenfell, Cape Town** **R12 000 - R20 000 depending on experience** **Permanent** **Minimum Requirements**: 2 to 5 years of experience in a customer service or logistics role Knowledge of customs processes preferred Experience managing tickets and...

**Purpose of the Job**: As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Team Lead role is to provide team leadership and functional operational excellence in the...

**Purpose of the Job**: The purpose of the Customer Services QA Specialist is to conduct quality assessments and coaching across all contact centre channels, aiming to improve the overall customer experience. The role aims to develop and track daily, weekly and monthly (short-term) development plans against actual team and individual performance data. The...

**Purpose of the Job**: As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Service QA & Training Manager role is to co-design, develop and deliver robust customer quality...

**Purpose of the Job**: The Shoprite Group is Africa’s largest retailer with over 35 million customers and 2,500 outlets. We have recently renewed our commitment to driving the diversification and growth of our Customer Relations Department. This is a super exciting growth opportunity for the Shoprite Group as we endeavour to better understand and partner...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales. Key Responsibilities: - Conduct outbound calls to customers to promote products and...

**Purpose of the Job**: To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements. **Job Objectives**: **Quality...

We are seeking!! a dynamic Customer Service Team Leaders to join our team and make a significant impact! In this role, you will manage team performance, excel in managing KPIs, ensure service level excellence, oversee tenured agents, address behavioral challenges, and maintain accurate documentation. **Responsibilities**: - You will be shifted from Monday...

Closing Date - 2024/10/29 - Reference Number - SHO241022-2 - Job Title - Training & Quality Assurance Manager - Customer Experience Hub - Job Type - Permanent - Location - Country - South Africa - Location - Province - Western Cape - Location - Town or City - Brackenfell, Cape Town - Purpose of the Job As the Shoprite Group expands both its traditional...

**Function**: The Customer service clerk is responsible for providing excellent customer service, handling cashier duties, providing information, and answering questions about the company's products and services. **Working Hours**: **08:00 - 17:00 (Mon - Fri)** **Minimum Requirements**: - 2 years freight industry experience in a similar role - Grade 12 or...

Closing Date - 2024/10/30 - Reference Number - SHO241023-1 - Job Title - Senior Operations Manager - Customer Experience Hub - Job Type - Permanent - Location - Country - South Africa - Location - Province - Western Cape - Location - Town or City - Brackenfell, Cape Town - Purpose of the Job The purpose of the Senior Operations Manager is to provide senior...

**New Job Alert** Join Our Team! Are you ready to embark on an exciting journey with Proficient Global? We are a dynamic training campus in the heart of the Northern Suburbs Cape Town, dedicated to selling solutions for the day-to-day worker to add a second or third stream of income. If you thrive in a fast-paced environment, enjoy connecting with...

Minimum Requirements - Grade 12 certificate or equivalent. - 1 - 2 years’ experience in a call centre environment. - Ability to work shifts. - Excellent communication skills both written and verbal. - Fully bilingual in English and Afrikaans. - Computer literate with proven excel experience. - Ability multitask and handle pressure. - Previous experience in...

We are expanding our rental division and are on the lookout for a driven, enthusiastic rental agent with previous experience. **This role is ideally suited for someone who**: - Has strong administration, organization and negotiation skills. - Is customer focused. - Is always positive (we strive to always have a positive energy in the office). - Possesses...

**Purpose of the Job**: The purpose of the Contact Centre Real-Time Data Analyst role is to participate in and support the gathering, analysis and understanding of the customer services’ operational data and analytics requirements and translating these requirements into real-time analytics. This role ensures the provision of meaningful operational...

Sales Agents required with a minimum of 1 year sales experience. Must be mature, hardworking, a team player, self-motivated, target driven, honest, neat, reliable and organized. As a Sales Agent based in the Western Caper, Brackenfell branch you will report to the Branch Manager. You will be responsible for the below: Mobile + Data Sales LTE / 3G / DSL /...