Senior Manager Supplier Contract Management

6 months ago

Pretoria, South Africa Fempower Personnel Full time

**CORE DESCRIPTION**
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between
business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against
contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.

**JOB RESPONSIBILITIES**
**Tactical/ Operational supplier relationship management**:

- Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performancemanagement frameworks of contracts
- Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
- Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
- Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
- Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
- Dispute resolution
- Manage team

**Strategic supplier relationship management**:

- In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
- Is responsible for supplier relationship management and performance management
- Executes supplier development activities
- Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
- Assesses and defines the supplier risk management plan and mitigation actions

**Manages internal customer relationships**:

- Supports the management of internal client feedback and query resolution on supplier performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients
- Improves and reinforces procurement's profile and recognition within the internal customer community
- Acts as a source of expert market knowledge, insight and advice to customers

**Manages contract compliance and payment terms as per the policies**:

- Closely monitors contract compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising user compliance and customer satisfaction
- Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance

**Manages people performance and development**:

- Manages the performance, development and implementation of his/her team#s learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
- Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM

**Strategic and adhoc**
- Ensure process and systems were applicable are designed and implemented to increases efficiencies
- Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations
- Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements

**CORE COMPETENCIES**
**Functional Knowledge**:

- Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering;
- Contracting/Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship Procure to Pay; Spot Buy e-Sourcing;
- Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management;
- Must have a good understanding of the ICT industry, with a focus on the
telecommunications market and trends;
- An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends and developments

**Attributes/ Leadership Competencies**:

- Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
- Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
- Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
- People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
- Personal Leadership: Embracing change; Thinking positively;

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