Project Manager, Ci Operations

2 days ago

Johannesburg, South Africa SCRUFF Full time

**Key Responsibilities**
**Job overview**:
The quality assurance role will work closely with operations project management teams on identifying & reconciling field quality issues and driving continuous improvement, use systems or tools to track data fluctuations, addressing fieldwork issues through data analysis, making sure Nielsen’s data is reliable & trusted. This role also provides support, recognition and feedback to assist employees to achieve their performance standards and deliver on expectation. The Individual is tasked with the obligation to ensure quality and compliance on all the projects deliverables as per NielsenIQ standards and processes.

**Essential Duties**
- Solid understanding of the interview process, preferably in market research, and familiarity with commonly used terminology and jargon
- Strong communication and “people skills”; able to effectively problem solve and diffuse potential conflicts
- Organized with strong time management skills; proactive and able to meet deadlines and follow-up on action items
- Detail-oriented, both in giving instructions and monitoring process and deliverables
- Ability to prioritize, negotiate, solve problems and work under pressure
- Good command of English and local language(s) (verbal and written)
- Computer literacy and accurate keyboard skills
- Implement the SOP and identify, document and take action on any non-compliance
- Provide support on any follow-up action(s) that may be required by QC team
- Implement quality assurance procedures in accordance with data collection methodology;
- Ensure investigation is appropriately conducted considering robust analysis, documentation of root causes and identifying potential risks to fieldwork quality;
- Ensure timely communication to the field team or vendor on any quality issues found;
- Ensure appropriate remediation is identified that will address the root cause and proactively prevent similar issues from occurring;
- Use systems or tools to track data fluctuations and identify & address fieldwork issues through data analysis;
Quality Management and compliance
- Ensure an effective review on effectiveness of quality system at defined intervals;
- Thorough understanding of the SOPs and related NielsenIQ fieldwork standards
- Ensure the overall quality and integrity of the data collected as per Nielsen standards
- Verify Field Team’s compliance with the SOPs when conducting a project
- Be unbiased, process driven and able to document outcomes accurately and objectively
- Provide an accurate measure of Interviewer performance and effectiveness
- Detail-oriented, both in understanding instructions and executing process and deliverables
- Ensure that QC deliverables meet quality standards and project requirements
- Track project progress periodically and report the same to management
- Conduct fieldwork observation/accompaniment when required and address vendor issues to help field team to implement corrective actions so they are consistent with quality standards;
- Responsible for leading and managing Nielsen quality system improvement initiative across all departments and functions to ensure that quality initiatives and plans are executed and maintained in full compliance;
Resource Management
- Work closely with field team/vendors to ascertain their capacity & capability level and allocate resources to meet project requirements.
- Proactively identify the resource gap and work with sourcing/HR team to supplement the gap;
Vendor Management
- Provide performance feedback to Vendors to improve their morale and motivation;
- Encourage continuous improvement by providing Vendors with timely, constructive feedback and necessary support to ensure high quality and timely delivery;
- Organize KPI discussion and action planning meeting to provide feedback and recognition to vendor partners on their project execution;
Time Management
- Design project schedule to align resource allocation and timeline;
- Drive fieldwork team or external vendors to meet project milestones according to planned schedule;
Cost Management
- Manage and track QC budget and variance;
- Document project life cycle cost information for use in controlling expenditures
- Analyze audits of costs and prepare reports

Risk Management
- Proactively identify and manage resolution of risks and issues that may negatively impact a project deliverable;
- Seek and implement innovative ways to remove project obstacles;
- Escalate project issues and risks as appropriate;
Compliance
- Manage, maintain and dispose all project materials and documentation according to company SOP manual.
- Fully complied with data security and privacy policy to protect personal individual-level data as well as client provided name list;
- Work with fieldwork team and external vendors/suppliers to assure the process adherence to company SOP as well as meeting country policies & regulations.
- Ensure that all internal systems and documentations are appropriately update

  • Cis Implementer

    7 months ago

    Johannesburg, South Africa Dimension Data Full time

    CIS18 analysis, gap analysis against and implementation of relevant data sources to meet control requirements within Africa. There are 12 countries that are applicable within the scope. This information will be further displayed on a dashboard as a barometer of how well the security controls are being satisfied. **Requirements - Collaboration, facilitation...

  • Cis Implementer

    7 months ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Key purpose**: CIS18 analysis, gap analysis against and implementation of relevant data sources to meet control requirements within Africa. There are 12 countries that are applicable within the scope. This information will be further displayed on a dashboard as a barometer of how well the security controls are being satisfied. **Duties and...

  • Communications & Ci Manager (South Africa+ (Sa+)

    7 months ago

    Johannesburg, South Africa Performer Recruitment Full time

    Introduction The Manager of Communications and CI is responsible for executing the comprehensive communication strategy, giving special attention to internal communications to foster a sense of community. They take the lead in formulating and executing the communication strategy for all crucial South Africa+ (SA+) markets, encompassing external...

  • SAP Cis Consultant

    5 months ago

    Johannesburg, South Africa Y Recruit Full time

    **Job Overview**: **Date Posted**: Posted 1 day ago- **Location**: Johannesburg, Gauteng- **Job Title**: SAP CIS Consultant- Closes: 23 September 2024**Education Level**: Bachelors Degree- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**SAP CIS Consultant required in Midrand, Johannesburg.**: ESSENTIAL SKILLS REQUIREMENTS: - Operational...

  • Operations Manager

    1 week ago

    Johannesburg, South Africa Logistics and Operations Management Full time

    We require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...

  • Programme and Payments Operations Manager

    7 months ago

    Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: - The key areas of responsibility entail managing governance, risk management, regulatory compliance and operations. These functions are fulfilled through various structures, payment industry forums as well as strategic projects in the payments industry. **Key stakeholder management and interaction**: - **Internal**: Structures,...

  • Project Managers X 4

    7 months ago

    Johannesburg, South Africa Project Management Connection Full time

    **Inherent requirements**: - Matric - 7 to 8 years of experience in a similar industry and / or role - Skilled in Microsoft Excel, Word, and PowerPoint (Advanced) - NQF level 7 qualification in project management or a similar field **Preferred requirements**: - Strong written and verbal communications skills - Commitment to excellence, outstanding work...

  • Senior Project Manager

    2 days ago

    Johannesburg, South Africa Project Management Connection Full time

    **Purpose of the Job**: The client is seeking an experienced Project Manager to deliver a strategic Warehouse Management Project. It is mandatory that the person must have solid experience in having managed such projects before in an ERP system. The Project Manager is required immediately. Phase 1 of the project is 8 months and phase 2 should follow...

  • Project Manager

    4 weeks ago

    Johannesburg, South Africa ResQ Management Consulting Full time

    Provide resource/s that would be able to complement current resource capacity, assist BankservAfrica in terms of Project Management:Key role responsibilities (not limited to):a.Review, analyse and document the current project plan and requirements.b.Define the needs and requirements of specific and identified project deliverables.c.Manage the various...

  • Project Manager

    3 weeks ago

    Johannesburg, South Africa ResQ Management Consulting Full time

    Provide resource/s that would be able to complement current resource capacity in terms of Project Management: Key role responsibilities (not limited to): a) Review, analyse and document the current project plan and requirements. b) Define the needs and requirements of specific and identified project deliverables. c) Manage the various subprojects and the...

  • Project Manager

    4 weeks ago

    Johannesburg, South Africa ResQ Management Consulting Full time

    Provide resource/s that would be able to complement current resource capacity, assist BankservAfrica in terms of Project Management: Key role responsibilities (not limited to): a.Review, analyse and document the current project plan and requirements. b.Define the needs and requirements of specific and identified project deliverables. c.Manage the various...

  • Ci Specialist

    4 weeks ago

    Johannesburg, South Africa Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Ci Operations Iqc Lead, Ssa

    1 week ago

    Johannesburg, South Africa NielsenIQ Full time

    Job Description** Key Responsibilities** **Job overview**: The quality assurance role will work closely with operations project management teams on identifying & reconciling field quality issues and driving continuous improvement, use systems or tools to track data fluctuations, addressing fieldwork issues through data analysis, making sure Nielsen’s data...

  • Operational Excellence Lead

    7 months ago

    Johannesburg, South Africa Skretting Full time

    What are you going to do? - Performing site diagnostic/assessments to highlight opportunities for improvement - in line with budget setting cycle - Informing site leadership team & BU OE lead of the opportunities - to allow opportunity-based target setting in the budget cycle - Tracking of benefits through leading the benefits tracker (FT) agenda - ensuring...

  • Project Coordinator

    6 months ago

    Johannesburg, South Africa Project Management Connection Full time

    **Job Purpose**: - Assists Project Managers during the development of major projects from commencement to completion. Monitors progress of the development projects within his/her area of responsibility and assists the Project Manager with the documentation when necessary. - Key Stakeholder Management including Communication and Interaction - Internal:...

  • Project Manager

    4 weeks ago

    Johannesburg, South Africa ResQ Management Consulting Full time

    Key role responsibilities:a.Review, analyze and document the current project plan and requirements. Technical understanding of databases, data warehouses, data lakes, cloud platforms and data pipelines.b.Familiarity with data analytics techniques, data visualization tools (like Power BI, Tableau), and business intelligence.c.Basic understanding of how data...

  • Operational Project Manager

    1 week ago

    Johannesburg, South Africa H2R Africa Full time

    **PLEASE NOTE THIS IS A CONTACT VACANCY.** **Qualifications**: - Project Management qualification **Responsibilities**: - Manage and execute a repository of (operational) projects (no digital implementation) - Including, e.g. - Sub-company setup (support) - Skills audit - Business strategy formulation / completion (work done in terms of information...

  • Project Analyst, Conservation Finance

    7 months ago

    Johannesburg, South Africa Conservation International Full time

    **Project Analyst, Conservation Finance** Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation...

  • Senior Quality

    2 weeks ago

    Johannesburg, South Africa Webhelp Full time

    **Job Advert** Webhelp is looking for an experienced and collaborative Senior Quality & Continuous Improvement Manager to join our inclusive and talented team. This full-time quality and continuous improvement role is based in Parktown, Johannesburg and comes with an attractive salary and benefits package. As a flexible Senior Quality & Continuous...

  • Project Manager

    3 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Experience / Qualifications / Knowledge: - The ideal candidate should have at least 10 years experience, track record, and be able to demonstrate Project Management capabilities, knowledge and know-how in Financial Services, this requirement must be considered part of the submission for this role. - Change Management Experience. - Experience in managing...