Senior Quality
2 weeks ago
**Job Advert**
Webhelp is looking for an experienced and collaborative Senior Quality & Continuous Improvement Manager to join our inclusive and talented team. This full-time quality and continuous improvement role is based in Parktown, Johannesburg and comes with an attractive salary and benefits package.
As a flexible Senior Quality & Continuous Improvement Manager, you will use quality performance data and insight to inform and guide account strategies and tactics, including quality improvement initiatives. You will also work alongside senior operational stakeholders, such as heads of departments, to provide oversight and support to the operation to inspire an excellent customer and colleague experience.
In your first few weeks in this Senior Quality & Continuous Improvement Manager role, you can expect to:
- Guide the account quality team, aligning quality objectives with the overall operational strategy
- Ensure stakeholder management, including operating rhythm within the team, and provide regular actionable insight and reporting
- Manage partner expectations and requests, ensuring that stakeholder requirements are identified and delivered
- Identify opportunities for improvement in the current operating model and ways of working
- Guide and direct the team to ensure account quality assurance activity and coaching is delivered to a high standard
**You will also require the following**:
- A track record of delivering and embedding quality assurance within large and complex business units
- Experience working with continuous improvement frameworks that focus on improving customer experience and delivering success
- Excellent analytical skills, including experience in root cause analysis and actionable insight
- Familiarity with using project management operating tools and techniques (preferable)
In return for your passion, collaborative approach and commitment, you will receive a highly competitive salary and benefits package, joining a friendly and inclusive culture.
If this full-time Senior Quality & Continuous Improvement Manager job in Johannesburg motivates and inspires you, please get in touch with Webhelp today. We'd love to hear from you
After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.
Join our fun-loving inclusive community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.
Job Reference: SA01752
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