Tenant Liaison Officer

3 weeks ago

Cape Town, South Africa Work Africa Full time

**TENANT LIAISON OFFICER INTERNSHIP- CAPE TOWN (24 MONTH CONTRACT)**

**(SHRA Supported Young Graduate Programme)**

**Role Purpose**:
To assist and aid with the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and maintenance.

**Minimum Requirements**:
Grade 12

Relevant qualification in built environment, i.e. building/property management

Administration experience

Computer literacy is essential.

**Key Performance Areas**:
**Marketing**

Engage in marketing activities by participating in formal and informal networking activities
Ensure that signage on site is visible
Furnish prospective tenants with product service offerings and required documentation criteria (product and services brochures/pamphlets)

**Pre-take on assessment**

Assist new applicants in completing forms and documentation
Assess whether pre-qualification criteria are met and source additional information if required.
Call non

**Take on, handover and record keeping**

Assist with the leasing process
Input leasing data onto the Novtel system
Scan and upload all documentation to Shared drive and Novtel Relations
Sort hardcopy files in the office
Sort softcopy files on the Shared drive

**Accounts**

Assist tenants with rental account queries.

**Debt Collection**

Assist with the rental collection process through:

- Distributing rental statements
- Following up on tenants that are in arrears
- Distributing arrears letters and final notices

Implementing credit control procedures through:

- Calling of tenants who have not paid by the 6th of each month
- Visiting tenants who are more than 1 month in arrears

Inspecting all arrear rental units weekly to ensure tenants have not absconded.

**Tenant relationships / Lease Management**

Attending to tenant queries and complaints
Enforcing house rules
Deal with complaints between parties and facilitate an amicable resolution
Issuing notice letters and warnings
Conducting tenant occupancy audits
Network and establish contacts with social workers and welfare agencies, for use by tenants.

**Maintenance Queries**

Assist tenants with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management system to control maintenance management

**Office Administration**

Basic office administration as required by the manager.

**Welfare Advise and Support**
- Network and establish contacts with social workers and welfare agencies

**ROLE REQUIREMENTS**

**GENERIC SKILLS**:
Communication

Computer skills

Facilitation

Customer Service

Relationship Management

Teamwork

**ATTRIBUTES**

Emotional control

Persuasion

Assertiveness

Interpersonal Skills

Attention to detail

Adaptability and Flexibility

Situational sensitivity

**Undertakings**:
Criminal / Credit Check

**Salary: Stipend to be discussed during interview**

**Application Process**:

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