Kza head of Service and Life Cycle Services

4 weeks ago

Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

Division
- Engineering
- Company
- Krones Southern Africa (Pty) Ltd
- Location
- Randburg, South Afrika
- Join as
- Professionals
- Worktime
- Full-time

Krones Southern Africa is located in Northriding Johannesburg and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub
- Saharan African region. We strive to provide excellent after-sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity

**Your tasks**:
Main Responsibilities
- Determine the Strategy for the IOS Business in the region
- Lead, coach, and manage the LCS, Service, and Technical Training Teams
- Assume profit responsibility for the business unit
- Define order intake model for order intake targets and turnover target (volume and value) and ensure continuous tracking
- Develop a retention model for critical skills and positions within the IOS business unit
- Responsible for monitoring and ensuring customer satisfaction is achieved for the Business unit

Strategy Development
- Develop after-sales strategies and monitor customer care activity against set targets
- Understand future trends, and adapt to the market situation
- Drive and develop the team to reflect the future strategy to maximize turnover
- Direct, design, plan, and continuously evaluate market requirements to meet profitability targets
- Partner with customers to determine customer future plans in order to develop a business strategy for future pipeline

Customer management
- Monitor and measure customer satisfaction with the service received from KSA
- Manage customer relationships between LCS Service customers and KSA internal stakeholders
- Close interaction with customers and various departments within KSA and KAG to ensure the effective roll out of LCS products
- Provide continuous customer support (i.e. mínimal escalations, attend customer alignment meetings, continuous customer interaction) and strategic problem solving to build and maintain good customer relationships

Financial Management
- Ensure positive financial growth of the LCS Services department
- Overseeing the management of budget, financial and cost controlling/analysis of projects & IOS business

Service and LCS

Oversee, lead, and manage the Service, New Machine, and LCS departments by:

- Responsible for leading and guiding team to understand and achieve market growth
- Strategically partner with KSA customers to gain insight into planned projects and interventions as part of market growth strategy
- Set the agenda for the business unit, achieve customer satisfaction and sustainable problem solving with departmental leadership team
- Active involvement in the accurate and fit for purpose resourcing of the departments
- Collaborative engagement with other HoDs to ensure the representation of the department and interaction points with the cascaded teams to strive for best performance, processes and situational leadership support
- Proactive participation in personal development along with direct line manager
- Establish all necessary meeting platforms, support business meetings to present department topics, tracking of targets and strategic achievement plans
- Develop, grow, identify & implement improvements for the NM and LCS service businesses in alignment with Krones AG and accordance to the Krones MEA (Dubai) and Krones Southern Africa subsidiary strategy
- Develop utilization model to ensure the utilization of the technical team is above 70% on billable jobs or projects.
- Responsible for promoting & the coordination of KSA’s after sales function of LCS products
- Project Management in directive collaboration with the Head of Service
- Support the Head of Service and LCS in ensuring effective implementation of all service-related interventions (i.e. new machine installations, overhauls, retrofits, audits, etc.) from quotation to final acceptance

Training
- Develop and implement strategic model and resourcing for KSA’s training portfolio
- Responsible for promoting & the coordination of KSA’s Training portfolio
- Drive the future of the Training academy and all relevant business engagement including customer training, service training, technician development/new hiring and apprenticeship programs

**Your profile**:
Qualification, Experience, Behaviours & Skills
- Bachelor or higher degree in Mechanical or Electrical Engineering (or related)
- Management qualification with a minimum of 5 years management experience in packaging industry or related
- Minimum of 10 years’ experience within the packaging manufacturing environment
- Previous project management experience of 5 years
- Good understanding of financial management
- In depth SAP experience
- Solid presentation s

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