Team Lead

3 months ago

Cape Town, South Africa Luno Full time

**About us**:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

**The role in a nutshell**:
You'll be responsible for managing the **Fraud Monitoring Team**, within the **Anti-Fraud** and bigger Anti-Financial Crime team based in South Africa, and you will report to the Anti-Fraud Manager.

You'll be the liaison between internal and external parties regarding fraud related matters. Your primary focus will be preventing fraud and protecting our platform, by continually improving our monitoring and control environment and operational processes in response to new fraud events and trends.

You'll also be working closely with other Anti-Financial Crime team members to support cross-department operational initiatives, ensure regulatory compliance and prevent abuse.

**About the team**:
The Anti-Fraud team takes care of the operational aspects of fraud risk for Luno's global business. Our mission is to create a world class Anti-Fraud Team that keeps both Luno and our customers safe. We do this by responding to any fraud related risks and communication in a swift coordinated way. We make sure we have the processes and information available that enable us to understand our risk, we monitor for any red flags and we ensure that potential fraud cases are dealt with quickly and appropriately. Ultimately, we keep the good guys in and bad guys out.

**Your mission will be**:

- Management and oversight of the Fraud Monitoring Team on all functional and people management aspects;
- Managing and supervising Fraud Monitoring team members, including:

- providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
- supporting personal development;
- building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
- Managing team member onboarding and role based training;
- Conducts regular 1-1s with team members and raise performance matters with key stakeholders;
- Maintain open lines of communication with team members, including on priorities, policy and processes;
- Managing multiple aspects of Luno's fraud mitigation approach and the outcomes thereof including:

- Development and maintenance of anti-fraud rules and alerting;
- Building and managing relationships with our banks and payment partners;
- Managing and improving integrations with external vendors;
- Management, fine tuning and reporting on fraud rules, thresholds and outcomes;
- Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
- Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
- Establishing processes for, review of and managing of quality assurance;
- Drafting and implementing standard operating procedures, including in respect of account closures, exits and the unverifying of customer accounts, and guidance to ensure compliance with regulations;
- Coordination and management of senior management approvals;
- Creating, implementing and managing role based training;
- Collaborate with Anti-Fraud Manager in developing, planning and managing the Fraud Monitoring team's operational plans and strategic goals, including in relation to SMART goals;
- Collaborating with the wider Anti-Financial Crime team to support ongoing investigations, queries and analytics;
- Supporting the Anti-Fraud Manager in the planning and oversight of day to day team tasks;
- External and internal stakeholder management in conjunction with the Anti-Fraud Manager and Head of Anti-Financial Crime Operations;
- Supporting Luno's compliance efforts across multiple geographies; and
- Supporting the business with fraud related queries, including triaging received queries and resolution of questions pertaining to Luno's anti-fraud procedures.

**A little about you**:

- University degree from a recognised tertiary institution (or equivalent qualification);
- A minimum of 1 year experience in leading a high-performance team;
- A proven minimum of 4 years previous work

  • Lead Assigner

    2 months ago

    Cape Town, South Africa Lead Capital Group Full time

    **Purpose of the Role** As a lead distributor you ensure that leads are distributed timeously to ensure consistent productivity across the entire sales floor. This individual must have a good understanding of sales techniques and the ability to motivate employees of varying seniority. **Key Responsibilities include, but are not limited to** - Attend daily...

  • Sales Development Representative

    1 month ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About Us:Lead Generation Group is a pioneer in the lead generation industry, dedicated to connecting businesses with qualified leads. We're on a trajectory of impressive growth and are seeking ambitious sales professionals who excel in high-stakes environments.Your Role:We're looking for an experienced Sales Development Representative to join our team. As a...

  • Conversational Design Lead

    3 months ago

    Cape Town, South Africa Team Finder Full time

    **About the Role**: **What you will do**: - Collaborate with stakeholders to gather requirements, build user stories, and design detailed conversational flows for our assistant that can scale across multiple domains, channels, and languages. - Document clean, modular, and readable conversation design artifacts that adhere to best practices and support...

  • Team Leader/senior

    2 months ago

    Cape Town, South Africa Lead Capital Group Full time

    As a Team leader/Senior your role is to oversee performance of a team by providing leadership, coaching and support to your team and develop plans to achieve the individual, team and business targets. This individual must have a good understanding of sales techniques and the ability to motivate employees within their team at all times. **KEY...

  • Lead a Global Team as a Team Lead

    2 months ago

    Cape Town, Western Cape, South Africa PartnerHero Full time

    About PartnerHeroWe connect talented individuals with innovative companies to build, transform, and scale their operations.Our team is recognized as a Most Loved Workplace, and we believe that culture drives business success. We encourage our associates to bring their whole selves to work and provide a supportive environment to thrive.The RoleAs a Team Lead,...

  • Heavy Equipment Technician Lead

    7 days ago

    Cape Town, Western Cape, South Africa Pronto Labour Team Full time

    Job Description:We are seeking an experienced Heavy Equipment Technician Lead to join our team at Pronto Labour Team.Job Summary:The Heavy Equipment Technician Lead will be responsible for leading a team of technicians in the repair and maintenance of heavy equipment, ensuring high-quality workmanship and efficient service delivery.Key Responsibilities:Led a...

  • Team Lead

    7 months ago

    Cape Town, South Africa Crisis24 Full time

    About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...

  • Culinary Team Lead

    1 month ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    About MSC CruisesWe are a world-leading cruise line with a passion for the sea and a commitment to excellence. Our team is dedicated to providing an exceptional experience for our guests.Job SummaryWe are seeking an experienced Culinary Team Lead to join our team on board one of our ships. As a key member of our culinary department, you will be responsible...

  • Cybersecurity Team Lead

    2 months ago

    Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking a highly skilled Cybersecurity Team Lead to join our team at IOCO in Cape Town. This is a permanent position with a competitive salary.**Job Summary:**The Cybersecurity Team Lead will play a vital role in protecting our organization from cyber threats by leading a team of security professionals and fostering a culture of security...

  • Production Team Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Solutions Full time

    About Us: Recruitment Solutions is a leading recruitment agency in Cape Town, specializing in placing top talent in various industries.">Job Title: Production Team LeadSalary: R120 000 - R150 000 per annumAbout the Role:This is an exciting opportunity for an experienced production team lead to join our client's team in Cape Town. As a production team lead,...

  • Java Team Lead

    4 weeks ago

    Cape Town, South Africa The Rank Group Full time

    Job title : Java Team LeadJob Location : Western Cape, Cape TownDeadline : December 21, 2024Quick Recommended Links Jobs by Location Job by industries Job DescriptionAre you passionate about leading a team? We're searching for a rockstar Team Lead to guide our brilliant software devs.You'll:Lead and mentor a team of software engineers, fostering a...

  • Java Team Lead

    4 weeks ago

    Cape Town, South Africa The Rank Group Full time

    Job title : Java Team Lead Job Location : Western Cape, Cape Town Deadline : December 21, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Are you passionate about leading a team? We're searching for a rockstar Team Lead to guide our brilliant software devs. You'll: Lead and mentor a team of software...

  • Collections Team Lead

    1 month ago

    Cape Town, Western Cape, South Africa Unique Personnel Ltd Full time

    Unique Personnel Ltd is seeking a highly skilled and motivated Collections Team Lead to join our team in Woodstock, Cape Town.Job SummaryThe ideal candidate will have a minimum of 2 years working experience in a Team Management role, preferably in a Collections environment. As a Collections Team Lead, you will be responsible for managing the collections,...

  • Technical Team Lead

    7 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 016987**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services - **Job category**:Others: IT and Telecommunication**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We are seeking a proficient and experienced Omni-Channel Technical Team Lead who will take on the...

  • Operational Team Lead

    8 hours ago

    Cape Town, South Africa Incubeta Full time

    **OVERVIEW OF JOB DESCRIPTION** The Operational Team Lead (OTL) role will form part of the global Operations team, heading up a client pod / region. The OTL will be responsible for managing a small team, leading their team pod, individually and as a team to achieve targets and objectives. They will be solution driven in achieving team KPIs. They will also...

  • Backend Team Lead

    7 months ago

    Cape Town, South Africa The Perfect Placements Full time

    As Backend Team Lead, you guide multiple developers and multiple projects. You will interface with all departments and stakeholders as you ensure the success of your projects and the development team as a whole. You are responsible for the success of your reports and achieve it by mentoring, challenging and supporting them. You consider the impact of your...

  • Retail Team Lead

    1 week ago

    Cape Town, Western Cape, South Africa ACB Consulting Full time

    Job OverviewWe are looking for a highly motivated and experienced Department Head to lead our retail operations team at ACB Consulting. As a key member of our team, you will be responsible for managing the day-to-day activities of our department and ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Manage store...

  • Java Team Lead

    1 month ago

    Cape Town, South Africa The Rank Group Full time

    Are you passionate about leading a team? We're searching for a rockstar Team Lead to guide our brilliant software devs. You'll: - Lead and mentor a team of software engineers, fostering a collaborative environment and ensuring timely project delivery. - Provide technical leadership in designing and developing robust Java applications, adhering to best...

  • German Team Lead

    2 months ago

    Cape Town, South Africa PartnerHero Full time

    **The Role** PartnerHero is looking for talented folks to join us as a **Fixed Term German Team Lead** overseeing a team of Customer Support Specialists supporting a key product company. **What you’ll do**: - Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes. -...

  • Security Team Lead

    3 weeks ago

    Cape Town, South Africa RareCruit Full time

    As a key defence solution provider to over 50+ countries worldwide, our client has positioned itself as an ideal employer that values a strong work ethic and ambition. Our clients portfolio of leading platforms undergoes continuous development, improvement, and revision, making our client a dynamic and innovative force in the defence industry.For more info...