Senior Account Manager

3 weeks ago

Johannesburg, South Africa Taylormade Recruitment Full time

**Job Function**

The role will manage and develop the companies top-tier Strategic client accounts across various regions, industries and capabilities. The Senior Account Manager will project manage and monitor overall customer service levels within the strategic accounts portfolio. The role will consult to strategic clients and stakeholders on the best solutions to improve SLA and KPI performance. In addition to monitoring the overall customer service levels this role will be responsible to identify and deliver additional business opportunities across various regions, industries and capabilities.

This role requires an in-depth commercial and international freight management understanding of a strategic client’s business and operational processes. This would include being responsible for generating additional business by designing end-to-end solutions, exploring new opportunities to innovate, upsell, and cross-sell international freight management products and services in the best interest of the client and the company.

This role will influence operational implementation, contributing to client’s satisfaction, reduce risk and improved profitability and be responsible for project management. The role would also build strong relationships with prospective clients that may require a cross solution/service from the company.

**Key performance areas**:

- Establish credibility through relationships with multiple stakeholders in identified Strategic client accounts
- Responsible for various commercial and operational projects
- Draw up and implement service level agreements
- Monthly client KPI reviews in accordance to SLA’s
- Formulate retention strategies in collaboration with offices as well as partner offices
- Formulate growth strategies in collaboration offices as well as partner offices
- Develop an in-depth understanding of clients’ businesses, their needs and requirements
- Leading key engagements with strategic clients
- Driving the account planning and sales forecasting processes for strategic client accounts across various regions, industries and capabilities
- Lead pricing strategies and commercial discussions aimed at gaining and retaining key clients across various regions, industries and capabilities
- Commit to profitability targets for each strategic client account, and report monthly on progress against targets and forecasts

**Behavioural Competencies**:

- Excellent customer relationship and network building skills
- Excellent inter-personal and communication skills, comfortable with fundamental financials, detail oriented

**Qualifications & Experience Required**:

- Minimum 15-20 years’ experience in International Freight Forwarding and familiar with Customs administration and legislation within Africa and with at least 10 years in a strategic client retention role
- 10 years extensive experience in dealing with African markets
- Experience in cross border Road Freight
- Previous experience in procurement or buying would be advantageous
- Strong commercial acumen
- Valid driver’s License and own vehicle
- Able to travel extensively as required for the role (Africa)
- Work well under extreme pressure, adhere to deadlines and be a self-starter
- Ability to work independently and be a team player simultaneously
- Must take ownership of the position, be dedicated and innovative
- A very good geographical understanding of countries, air and ocean gateways, road freight border crossings and the ability to interface and communicate with different cultures is essential
- Must be able to engage and represent the company at a senior stakeholder level
- The ability to ensure high standards of quality and service delivery to meet and exceed client expectations
- The ability to establish and maintain positive interpersonal relationships characterised by sensitivity, support, respect, and constructive resolution of differences and of conflict
- Advanced Microsoft office suite experience

**Qualifications required**
- Diploma/Degree in Logistics, Supply Chain or Marketing Management

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