Showroom Co-ordinator

Dynamic Show room champion with excellent Administration skills and a Passion for Customers required for company based in the Johannesburg West area. Ideally should have extensive kitchenware and related equipment experience

**Responsibilities**
- Overall management of Showroom and Test Kitchen
- Set and maintain the standard for showroom and test kitchen cleanliness and neatness
- Ensure the appropriate company product range is displayed and available in the showroom
- Scheduling of live demonstrations with the external sales team
- Responsible for taking the appropriate action and contacting those required to resolve showroom issues - example: product repair, electrical issues, maintenance issues
- Deal appropriately with customer complaints and queries
- Provide administrative support for the internal and external sales team
- Capture orders for customers in the showroom
- Capture showroom traffic leads and appointments
- Manage the diary for the test kitchen as well as the showroom
- Management of all labels
- Appropriate guidance, interaction and referral of customers
- Lead presentations or training sessions with customers in the showroom and test kitchen if required
- Demonstrate products and emphasise the features and benefits
- Answer all relevant product and technical queries
- Invite, encourage and drive traffic to the showroom by collaboration with the sales teams and using own initiative
- Monitor, record and manage showroom traffic as well as relevant additional reports
- Nurture relationships with walk-in showroom customers as well as regular clients
- Maintain an awareness of competitive products

**Requirements**:
***
- Grade 12
- Relevant tertiary sales-based qualification would be beneficial
- Extensive Customer facing and interaction experience is essential
- Knowledge and previous experience with kitchen-based equipment is preferred
- Minimum of 3 to 5 years **relevant** Customer Care/Support/Demonstration experience
- Excellent communication skills with customers and staff
- Strong presentation as well as training skills
- Computer literate - MS Office as well as SAP or similar ERP/MRP system
- Good financial skills
- South African citizens only