Service Coordinator D

2 days ago


Randburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

**experience and qualifications**:

- 3 year industry related Degree.
- 3 years related
- **additional requirements**:

- Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses.
- Experience in managing IT Service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards
- Experience in delivering exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s.
- A+ and N+ Certification is advantageous


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