Service Coordinator D
2 days ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
**experience and qualifications**:
- 3 year industry related Degree.
- 3 years related
- **additional requirements**:
- Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses.
- Experience in managing IT Service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards
- Experience in delivering exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s.
- A+ and N+ Certification is advantageous
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