Client Relationship Manager

2 weeks ago

Cape Town, South Africa Quicket Full time

_Did you know? Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we don't stop there. We believe in equal access and diversity, and strive to make experiences accessible and enjoyable for all. Let's make a difference together_

**Insight into the Quicket culture**:
We are a dynamic group of individuals who value altruism, curiosity, pioneering, respect, and team spirit. We put our customer’s needs first. We get things done right, done quick(et)ly, and in a fun, friendly, and honest way.

**We are looking for**:
A driven, solutions-oriented person with proven client management skills to care for and serve our current client base. This person can think outside the box, come up with creative solutions to solve problems, and possesses an acute attention to detail.

**Your Responsibilities Will Include**
- Build and maintain strong client relationships through regular communication and proactive engagement
- Drive the success of our organisers by actively checking in, upselling and upskilling them
- Think creatively and laterally to solve problems i.e., be a solutions architect for our clients, creating informed and custom solutions where appropriate
- Work closely with the rest of the Customer Success team to assist them with decision-making and problem solving
- Tracking KPI's and reporting

**Requirements**:
Skills and Traits
- Strong interpersonal and communication skills
- Client-centric with the ability to quickly gain product knowledge proficiency and serve as knowledge resource for our clients
- Eager to go beyond what is expected - often after-hours
- Solutions-oriented, can-do attitude; self-motivated
- Strong prioritisation and time management skills
- Comfortable with change and an excellent team player
- Ability to manage multiple tasks simultaneously
- Must have a keen attention to detail to ensure perfect delivery of services
- Strong computer skill including using a CRM, standard productivity tools is recommended

Experience and Education
- 2-5 years of experience and proven track record in successful client relationship management
- Experience in the events industry or directly managing events is beneficial
- Bachelor’s degree in Business, Marketing, or a related field, is beneficial

**Benefits**
- Competitive remuneration
- Hybrid working
- Friday lunch
- The day off on your birthday
- Opportunity to attend events
- Access to mission-aligned upskilling and courses
- Great coffee and good vibes

**Meet all the requirements? Hit APPLY NOW below**

**Education**:

- Bachelors (preferred)

**Experience**:

- in client relationship management. (required)

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