Accounts Receivable Team Leader

3 weeks ago

Springs, South Africa Saint Gobain Full time

**The Role**
- To oversee the full credit control process relating to Key Accounts (cash collections in line with targets assigned to team, supervise a team of credit controllers as well as monthly reporting to the Business Units and other stakeholders).

**Requirements** Qualifications required to fulfil the role**
- Credit Management Certificate/Diploma.

**Specific work experience, knowledge and skills required to fulfil the role**
- 5 years’ experience in a Credit Control role of which at least 2 years in a team leader/supervisor role.
- Excellent knowledge and understanding of SAP (FI module).
- Ability to develop relationships with existing key account clients.
- Good communication skills.
- Accuracy, resilience, strong interpersonal skills.
- Ability to analyse data and must have problem solving ability.
- Ability to lead whilst maintaining a book.
- Results oriented with the ability to meet deadlines.
- Good planning and organising skills.
- Computer literate (SAP, Ms-Office).
- Customer focused approach.
- Drive and initiative.

**Delivery**
- Close working relationship between the AR Team Leader - Key Accounts and the Key Accounts Manager (BU) to ensure that overdue accounts, pending rebates and claims deducted from the customers’ account are resolved within the minimum turnaround time.
- Developing and sustaining solid relationships with Key account customers that bring in the most income for the company.
- Addressing and resolving Key Account customers’ complaints.
- Acting as the main point of contact between Key Account customers and internal stakeholders.
- Compiling reports on the progress on Key Accounts to include at a minimum overdues, unallocated payments and claims pending resolution.
- Decision making with regards to overdue accounts, credit limits exceeded and claims in collaboration with Key Accounts Managers (BU) & Financial Management team.
- Developing a thorough understanding of Key Account customers’ needs and requirements and preparing solutions from an accounts receivable perspective.
- Resolving queries to ensure timeous payment is collected with the assistance of the sales representative and client.
- Meet targets and deadlines set for all KPI's in line with BU requirements (Cash collection as % of Sales, Total % overdue, Unallocated deposits/credits less than 60 days, line-item text is updated, claims resolution. set according to MSA with BU.

**Additional Requirements**
- Maintain accurate notes/records of discussions and meetings of all Key account clients on Debtsource and SAP.
- Identify and report on change in payment trends from customers to alert the business unit to decrease risk exposure.
- Logging of claims for Key Account customers from all remittances received and the designated claims mailbox. Ensure that all claims for Key accounts are logged timeously by the Credit Controllers.
- Follow-up on all logged claims is to be done in SAP with assistance from the sales rep or plant.
- Claims that is deemed as valid must be loaded on Winshuttle for the necessary approvals to be obtained and routed back to the applicable Credit Controller to process the credit note in SAP.
- To accurately capture all incoming funds and the processing of credit notes.
- Respond quick and accurately to our internal and external clients regarding outstanding invoices, claims, rebates, and refunds.
- Propose bad debt write offs to the BU.
- Undertake account reconciliations as per designated age analysis referring to the listed categories yearly as per ICRF requirements.
- To ensure all adhoc duties delegated by the Financial Manager, Key Accounts Manager, Managing Director and SSC Manager is completed timeously.
- All defaulting Key Account customers are to be highlighted to the BU in the monthly debtors’ meetings for the BU to make the decision on the way forward.
- Monthly stop supply list to be prepared and distributed to the BU for approval.
- Review held orders in a timely fashion, to decide whether to release the order or obtain approval from the BU according to the approval matrix.
- Managing team assisting with guidance and motivation.
- Driving internal collaboration
- Assisting with daily team reports.
- Monthly Key account customer visits to be held between AR Team Leader - Key Accounts, Key Account customers, Key Account Manager (BU) and AR Manager.
- Ensure that all work conforms to current internal control procedures.
- Ensure that statements are sent to monthly/weekly on account customer portfolio they are responsible for and that sundry invoices raised for interest reflect on statements. Adhoc duties
-
- **Continuous improvement**:

- Work closely with Key Accounts Manager, AR Manager and SSC Manager to implement improvement opportunities. Creating best practice processes and operating as a centre of excellence for the Accounts Receivable department.
- **Customer Focused**
- Deliver high levels of customer service.
- Timely response to queries.
- Helpful, frien

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