Claims Service Consultant: Desktop

7 days ago


Johannesburg, South Africa Santam Full time

What will you do?
Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims. Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction. What will make you successful in this role?
Accountable for all claim interactions directly with the client/intermediary.
Responsible to determine merits, quantum, item identification, buying.
Responsible negotiating and settlement of claims with the insured/intermediary.
Responsible for communicating with the client/intermediary from beginning to end and is the one contact person for the client/intermediary.
Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and minimise leakage.
Identify, investigates and resolve any issues relating to claims in line with Santam policies and procedures such as service level agreements, standard operating procedures.
Handle claims efficiently, identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
Communicates the process from the start of the claim and acts as a contact person if the client needs additional information. Qualification
Matric/ Grade 12
Minimum 2 years’ claims experiences
Must have completed the Non-Motor Electronic Assessors Development Programme (EADP) knowledge and Skills
Computer literate (MS Office Package)
Excellent communication skills (verbal and written)
Ability to work under pressure
Negotiating skills
Product knowledge in short -term insurance Personal Attributes
Client Service Orientation
Analytical Thinking
Informational Seeking
Directiveness
Flexibility
Initiative Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.



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