Pabx Technician

4 weeks ago

Cape Town, South Africa Intelligent Debt Management Full time

**Responsibilities**:

- Analyze and evaluate call routing and flow.
- Plan, install, configure, troubleshoot, maintain and upgrade of Call system.
- Prepare detailed documentation outlining systems capabilities and processes.
- Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between other systems and the PBX.
- Understanding of VOIP systems.
- Write and maintain system documentation.
- Experience with SIP management and PBX.
- Document call system problems and resolutions for knowledge management.
- Responsible for logging and tracking of errors/enhancements to Vendors.
- Analysis, escalation and follow up of technical incidents.
- Interacting extensively within departments.
- Manage and maintain security of system at all levels business units, security roles, access etc.
- Work with the IT OPS and Development teams to optimize maintenance and administrative processes

**Skills and experience required**:

- Above average communication skills (written & verbal).
- Experience with 3cx, Wireshark or similar system experience advantageous.
- Confident & enthusiastic with an ability to adapt to a changing environment.
- IT support experience an advantage.
- 2+ years' experience in Pbx administration.
- Experience in handling call data and reporting.
- Ability to setup and maintain call queues, ring groups and VADs

**Key competencies**
- Excels at problem solving/analysis
- Is able to learn new technologies quickly and easily
- Communicates effectively
- Effectively manages your time and competing deliverables
- Enjoys and excels at being part of a team and fostering teamwork
- Demonstrates initiative and drive to pursue and achieve goals
- Delivers exceptional customer service
- Honest, accountable and live the IDM values
- Excellent verbal skills
- Ability to prioritize requests and plan accordingly

**Experience**:

- PBX: 2 years (required)

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