QSR Trainer

· Co-ordination and execution of people Callender · Plan and facilitate the training required for orientation · Customer Service workshops · Health and Safety training · All courses contained in the training continuum including management training plans · Build effective working relationships with Area Managers and Restaurant General Managers to align, facilitate, and support the Training function within a company restaurant · Communicating effectively with all RGMs and AMs regarding any Training practices in a restaurant that need to be maintained or changed and holding the team accountable to make these changes through effective coaching · Identify management training needs, including individual training needs, and search for training solutions to identify those needs · Training, coaching, and guiding staff on all company policies regularly · Providing effective feedback Training strategies that need to be implemented to achieve restaurant objectives. · Escalating Training concerns in the restaurant that affect the strategic goals of the Operations Department. · Conducting Performance appraisals and interviews with possible development candidates and ensuring that management staff in the restaurant are certified to Lead a Shift or Lead a Restaurant · Overseeing the completion of any Modules, new product launches, as well as management certification and taking corrective steps should employees fail to complete assigned courses timeously · Mentor and coach management trainees · Coordinate the Development Record sign-offs. · Ensuring that there is a Training plan in place in every restaurant which will be managed through the RGM and Training Leader with the HRBP overseeing the process. · Ad Hoc Responsibilities · Assist with the Tracking and Reporting of Training Deliverables including: · Company tracking documentation is updated weekly to reflect the training status Assist operations in reaching KPIs by identifying and addressing Gaps in operational tools · HR and Training Diploma · 3 years of Restaurant Trainer experience · Excellent knowledge of MS Office · Excellent interpersonal, communication, and listening skills, · Own car and valid drivers license not neg · Only SA Citizens will be considered