Operations Manager
6 months ago
OPERATIONS MANAGER JD
We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.
The operations manager function is mainly to implement the correct processes and practices across the organization. Excellent understanding of HR/IR practices and labour.
The duties will include formulating strategy, improving performance, achieving KPI's on all warehouse sites, increasing headcounts per existing sites and maintaining excellent client relationships. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.
**Responsibilities**
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Ensure KPI's are achieved as per scorecards for all sites
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- HR/IR
- Client retention and market growth
**Requirements**:
- Proven work experience as operations manager or similar role in warehouse/distribution/FMCG environment/labour outsourcing
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- Excellent client relationship building and maintenance
- Staff management experience (HR/IR)
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