German Customer Service Representative

5 days ago


Cape Town, South Africa Barrett's Recruitment Workhouse Full time

Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries incustomer relations department in German & English languages
- Work on airline reservations systems & handle voice calls in English & German mayinclude some written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client servicelevels.
- Demanding and time-sensitive call centre environment

**Requirements**:

- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa
- **Permanent residence permit/ South African ID holders **only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred**Employment terms and conditions**

Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

Operational hours: 24/7; 365 days per week

Training: 4 weeks (Fully Paid).

Probation period: 4 months

Health insurance benefit (Paid for by the Company)

Work from hom may be considered:

- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase viathe company or own solution accepted).

**Job Types**: Full-time, Permanent



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