German Speaker

6 days ago


Cape Town, South Africa Mac Placements Full time

**Job description**
- Work for a prestigious airline brand on various work streams.
- Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in German & English languages.
- Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments.
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call centre environment Requirements.
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered).
- Located in South Africa.
- **Permanent residence permit/ South African ID holders only.**:

- Excellent Computer literacy & technical skills.
- No criminal record.
- Flexibility to work shifts.
- Previous customer service experience preferred.

**Employment terms and conditions**

1. Remuneration: R200 000 CTC per annum.

2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day.

4. Training: 4 weeks (Fully Paid).

5. Probation period: 4 months.

6. Health insurance benefit (Paid for by the Company).

7. Work from hom may be considered: - Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted. - UPS Solution required during load shedding (Inverters available for purchase via company Cape Town or own solution accepted).

**Salary**: From R200,000.00 per year



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