Gcc Quality Assurance Rep Ii
3 weeks ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation
**What You'll Bring**:
Job Description
- Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy
- Provides trend data to site management team
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Delivers actionable data to various internal support groups as needed
- Coordinates and facilitates call calibration sessions with necessary colleagues
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal and external quality reports for management staff review
- Collaborates with onshore teams to discuss process efficiencies
- Executes other duties as assigned
**Impact You'll Make**:
Requirements
- Experience in a call center or quality services environment
- Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail
- Capable of working independently in a remote setting
- Ability to execute on decision making responsibilities
- Knowledge of Microsoft Office products, with emphasis on Excel
- Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting
- Understanding of credit reporting laws is a plus
TransUnion Job Title
Rep II, Consumer Quality Support
-
Quality Controller/assurance Ii X 2
2 weeks ago
Johannesburg, South Africa PepsiCo Full time**Auto req ID**: 278159BR - Documented and managed quality processes & information - Sample and tested raw materials, packaging & finished products - Conduct & moderate internal QA audits - Assist in preparations for external audits and closing findings timeously - Training employees on QA and food safety systems, policies & procedures - Resolving customer...
-
Quality Assurance Manager
2 days ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeAt Quality Connect Staffing, we are seeking a seasoned Manufacturing Quality Specialist to join our team. As a key member of our quality assurance department, you will play a critical role in ensuring the highest standards of quality and compliance in our manufacturing processes.About the Role:Maintenance of the Quality Management System (QMS) as required by...
-
Rep Ii- Customer Support Ops
2 weeks ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: What you will do Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team targets and...
-
Rep Ii- Customer Support Ops
2 weeks ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team targets and call...
-
Quality Assurance
2 weeks ago
Johannesburg, South Africa One Source Direct Full timeQuality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...
-
Manager Quality Control/assurance Ii
3 weeks ago
Johannesburg, South Africa PepsiCo Full time**Responsibilities** - Document and manage quality processes - Develop and implement quality management (QM) plan and improve QM procedures - Conduct and moderate internal and external QM audits - Test and control raw materials, packaging & finished products - Timeously resolve customer complaints & product returns - Manage own team. - Influence the SC...
-
Onboarding/credentialing Rep Ii
2 weeks ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Credential applicants who wish to receive, resell, or license TransUnion products or services, and/or furnish, provide, supply, or contribute data to TransUnion for Domestic and International business units. Credential companies TransUnion engages to provide services to TransUnion. **What...
-
Quality Assurance Officer
2 days ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeManufacturing Engineering client needs your 3 years experience as a QA Officer.POSITION INFO:Duties & Responsibilities:Continued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS...
-
Quality Assurance
2 weeks ago
Johannesburg, South Africa Quantanite Full timeQuantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...
-
Manufacturing Quality Specialist
2 days ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeWe are looking for an experienced Quality Assurance Officer to join our team at Quality Connect Staffing. The successful candidate will have a proven track record of maintaining quality standards and ensuring compliance in a manufacturing environment.Responsibilities:Maintaining the Quality Management System (QMS) according to ISO 9001...
-
Quality Assurer
1 week ago
Johannesburg, Gauteng, South Africa FNB Namibia Full timeQuality Assurer (Medical Claims)Quality Assurer (Medical Claims)Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago time left to apply End Date: March 22, 2025 (1 day left to apply) job requisition id R29383Job DescriptionTo facilitate quality delivery and ensure adherence to quality standards across various business segments.To...
-
Quality Assurer X2
1 week ago
Johannesburg, South Africa Energy at Work Projects Full timeQuality Assurance Consultant x2 **Description**: The Quality Assurance Consultant / Coach will be required to listen to customer service calls conducted by a team of Funeral Customer Services Consultants. **Purpose of Job**: Perform quality assurance/quality control through monitoring and review of insurance customer service phone calls and...
-
Quality Assurance Officer
3 weeks ago
Johannesburg, South Africa CIB PTY (LTD) Full timeThe Quality Assurance function is responsible for assessing potential risks and non-compliance with prescribed rules, procedures and standards of quality. The Quality Assurance Officer will thus mainly be responsible for carrying out quality assurance audits as per prescribed audit plants, ensuring that proper methodologies and processes are being followed....
-
Johannesburg, Gauteng, South Africa Energy At Work Full timeResponsibilities:· Sales Interaction Assessment:o Conduct thorough quality assurance reviews of 100% of sales interactions, including voice logs and paper-based documentation, to ensure adherence to company policies, regulatory requirements, and sales best practices.o Evaluate sales processes, product knowledge, customer service, and compliance with...
-
Quality Assurance Analyst
1 week ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: **purpose**: - The Quality Assurance Analyst is responsible for implementing quality assurance in various departments in order to address gaps between business processes and the requirements of the organisations' customers. The Quality Assurance Analyst delivers, maintains and seeks to improve...
-
Quality Assurance Specialist
3 days ago
Johannesburg, Gauteng, South Africa MASA Outsourcing (Pty) Ltd Full timeQuality Assurance SpecialistA reputable organization based in Johannesburg is seeking an experienced Quality Assurance Specialist to manage and maintain the highest standards of quality.About the RoleNational Senior CertificateRelevant qualificationsAt least 5 years of experience as a Quality Assurance SpecialistWe are looking for a professional with...
-
Quality Assurance Manager
3 weeks ago
Johannesburg, South Africa Quantanite Full time**Purpose of Role**: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation and managing staff. The goal is to assure the high quality of operations and services aiming for the long-term success of the...
-
Quality Assurance Manager
2 weeks ago
Johannesburg, South Africa Duke Corporate Education Full timeThe Quality Assurance Manager implements Duke CE Africa’s internal quality management system (monitoring and evaluation) of all learning interventions to ensure compliance with all relevant Education and Training Quality Standards prescribed by various Quality Councils. Essential Duties and Responsibilities: - Submission of new programmes for...
-
Quality Assurance Expert
2 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeAbout the RoleSantam Insurance is seeking a highly skilled Quality Assurance Consultant to join our team. As a Quality Assurance Consultant, you will play a crucial role in ensuring the quality of our insurance services.
-
Principal Quality Assurance
1 week ago
Johannesburg, South Africa De Beers Group of Companies Full timeCompany Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...