Quality Assurer X2
1 week ago
Quality Assurance Consultant x2
**Description**:
The Quality Assurance Consultant / Coach will be required to listen to customer service calls conducted by a team of Funeral Customer Services Consultants.
**Purpose of Job**:
Perform quality assurance/quality control through monitoring and review of insurance customer service phone calls and transactions.
**Job Functions / Responsibilities**:
Performs call monitoring for quality control on data processing, Provides monthly results to management team.
Performs transaction review for quality control on data processing,
Participates in design and review of quality control process to identify efficiencies and improvements for insurance processes.
Participates in special projects.
Performs all other duties as assigned by management.
**Qualification** requirements**:
Matric
Clean ITC/Criminal Check
**Experience required**
2 - 3 years call centre experience
Long Term Quality Assurance experience
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