Facilities Call Centre
3 weeks ago
Grade 12
Min 2 year relevant working experience preferably in Facilities Management
Computer literate (MSOffice
- ensure all calls, however received, are logged onto the computer aided facilities management system - Escalation of high priority calls to appropriate operational representatives - Processing individual records from creation to closure including identifying the fault/incident in technical terms from description, root cause analysis and corrective action provided - Issuing all records to the correct operational representative - Identify and report on records in varying statuses and drive to closure - Receive and capture completed records from operations - Ensure supporting documentation is uploaded against all records - Follow up that the task was successfully allocated
Follow up on all tasks - Produce daily report on all requests logged on help desk for the applicable onsite managers highlighting present status - Ensure all completed tasks are closed - Highlight in-completed tasks and drive for closure - Update task status for client information
**Job Type**: Permanent
Pay: R9,000.00 per month
Ability to commute/relocate:
- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Cold calling: 1 year (preferred)
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