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Call Centre Ticketing Supervisor

1 month ago

Century City, South Africa Call Centre Staffing Full time

Western Cape, Century City
- R20 000

Our client is looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.

The Ticketing Supervisor is responsible for overseeing the daily tasks of the Ticketing team, focused on new bookings and Schedule changes.

This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.

**Responsibilities**
- Promote excellent performance by leading the team and supervising the daily operations of the department & Clearly set & communicate targets and use data to monitor & measure the team’s performance
- Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
- Develop, implement new or improve existing business policies/processes to improve the services offered
- Ensure clarity around priorities and goals based on the organization's objectives Identify, develop and hire new talent
- Investigate and handle escalated, complex cases to ensure proper resolution
- Communicate with the upper management & deal with difficult stakeholders

**Requirements**:

- At least 4 years of similar working experience in a fast-paced customer support environment
- Excellent interpersonal and leadership skills
- Experience working with demanding targets and tight deadlines
- Results-driven approach to problem-solving
- Process-oriented analytical thinking with the ability to extract information from data
- High level of GDS knowledge (Amedeus mandatory requirement)
- Self-motivated, tactful, creative and strategic thinker

**Benefits ** The opportunity to work in a highly paced environment Hybrid employment model Excellent salary Bonus performance scheme
- For more information please contact:

- Fortune Kutukwa