Reservations Support Consultant
5 months ago
Key Performance Areas:
- Provides monthly and weekly reports of all sales transactions
- Assists team leaders and guides with all correspondence and points
- Liaise with Head Office on a daily basis with all correspondence queries
- Is able to demonstrate sound administration skills and using own initiative
- Has high level of computer literacy and experience in using MS Outlook, Word, Power point and Excel or system used in the department
- Has good grammar and communication skills
- Adherence to the department SLA’s
- To be able to complete comment cards
- Service the department’s correspondence hunt line and web support for members
- Assist the department with inbound when call volumes escalate
- Ability to co-ordinate all data and generate reports accurately according to deadlines
- Key Account Clients: Enquiries, Bookings, Cancellations, Refunds, Support Enquires and Escalations for site updates, including STO / Travel Agents and OTA’s
- Group Bookings Support
Requirements:
- Matric
- Minimum of 2 years relevant experience, in a travel services environment
- Highly computer literate
- Above average Microsoft Excel skills
- Excellent interpersonal skills
- Excellent communication skills, both verbal and written
- Strong attention to detail
- Self-motivated
- Ability to work under extreme pressure
- Ability to work with multiple tasks simultaneously
- Good administrative and planning skills
- Ability to work independently, and as part of a team
- Commitment to delivering service that exceeds our customer’s expectations.
Ref # 08/06
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