Hotel Cleanliness Expert

3 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24167999
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each and every time.

**CRITICAL TASKS**

Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

Housekeeping Protocol
- Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
- Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
- Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
- Comply with quality assurance expectations and standards.
- Return cart to designated area at the end of shift.
- Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
- Fold cleaned linen into designated size, either by hand or using folding machine.
- Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
- Perform other reasonable duties as requested.

Guest Rooms, Villas, and Suites
- Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
- Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
- Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
- Limit access to guest rooms while cleaning by following departmental procedures.
- Remove trash, dirty linen, and room service items from room and balcony/patio.
- Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
- Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
- Report missing hotel/resort property and damages to room to manager/supervisor.

Public and Employee Spaces
- Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
- Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
- Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
- Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycli

  • Hotel Cleanliness Expert

    6 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23149996 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Hotel Cleanliness Expert sa

    4 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** Houseman - Houskeeping **Job Number** 24155103 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive, Jip de Jager off ramp, Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Hotel Cleanliness Expert

    6 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23160136 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean...

  • Hotel Cleanliness Expert

    3 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24158473 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and...

  • Hotel Cleanliness Expert

    7 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24042301 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean...

  • Hotel Cleanliness Expert

    6 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24053127 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Hotel Cleanliness Expert

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24212227 **Job Category**Housekeeping & Laundry **Location**Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • Hotel Cleanliness Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    At Marriott International, we're seeking a talented Hotel Cleanliness Expert to join our team and play a crucial role in delivering exceptional guest experiences. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring that every guest feels welcome and valued.About the...

  • Hotel Cleanliness Expert

    2 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24167999 **Job Category**Housekeeping & Laundry **Location**Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • Hotel Cleanliness Expert

    2 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24188543 **Job Category**Housekeeping & Laundry **Location**Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • Hotel Cleanliness Expert

    7 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23207752 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room...

  • Hotel Cleanliness Expert

    3 weeks ago

    Cape Town, South Africa Marriott International Full time

    Job title : Hotel Cleanliness Expert (Room Attendant) - Protea Hotel by Marriott MowbrayJob Location : Western Cape, Cape TownDeadline : December 04, 2024Quick Recommended Links Jobs by Location Job by industries POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is...

  • Hotel Cleanliness Expert

    6 months ago

    Cape Town, South Africa Marriott International Full time

    POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are...

  • Hotel Cleanliness Expert

    4 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24155496 **Job Category** Housekeeping & Laundry **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Function** The successful incumbents are required to perform duties to ensure the...

  • Hotel Cleanliness Expert

    7 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24100238 **Job Category** Housekeeping & Laundry **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Function** The successful incumbents are required to perform duties to ensure...

  • Hotel Cleanliness Expert

    6 months ago

    Cape Town, South Africa Marriott International Full time

    POSITION SUMMARY Function The successful incumbents are required to perform duties to ensure the upkeep of all Guest Rooms and Public Areas as well as perform other duties within the housekeeping department as and when required whilst complying with all required COVID19 practices and protocols in accordance with Marriott International Policies and...

  • Director of Cleanliness Operations

    1 month ago

    Cape Town, Western Cape, South Africa Bright Search Recruitment (Pty) Ltd Full time

    Job SummaryBright Search Recruitment (Pty) Ltd is seeking a highly skilled and experienced Director of Cleanliness Operations to lead our housekeeping team. This role requires a strong leader who can motivate and guide a large team to deliver exceptional cleanliness standards.About the RoleWe are looking for a Head of Housekeeping with a proven track record...

  • General Manager: Fountains Hotel

    4 months ago

    Cape Town, South Africa FOUNTAINS HOTEL Full time

    Indalo Hotels and Leisure is looking for a General Manager for Fountains Hotel to deliver the highest level of customer service, maintain the quality of the property, whilst improving on operation efficiencies. The manager will also nurture our team to ensure they and we reach our goals. **Financial** - Direct the team to ensure all financial targets are...

  • Hotel Cleanliness Expert sa

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24193013 **Job Category**Housekeeping & Laundry **Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** **Function** The successful incumbents are required to perform duties to ensure the...

  • Hotel Management Students for Duty

    2 months ago

    Cape Town, South Africa Atlanticview Cape Town 5 Star Boutique Hotel Full time

    **HOTEL STUDENT Duty Manager requirements**: - Hotel Management Diploma or similar (Tourism) students welcome. - GET PAID WHAT YOU ARE WORTH! Trainees R10k and up. YOU MUST HAVE HOTEL QUALIFICATIONS OR YOU WILL NOT BE CONSIDERED. - Age requirement 20-35. - Excellent verbal and written communication skills. - Brilliant supervision, motivational and task...