In-room Dining Order Taker

3 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24167950
**Job Category** Food and Beverage & Culinary
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

**Function**

As an In-Room Dining Service Order Taker you are responsible to co-ordinate all service requirements addressed to In-Room Dining department, Primarily responsible for guest orders from room or pool area via phone or any other ordering devices like mobile apps, etc. Assist the F&B Management team with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures.

**Required Experience & Qualifications**
- 1 to 2 years’ experience in similar role in a full service hotel preferred
- Ability to communicate with the guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Have an enthusiastic and positive personality.
- Profound knowledge of customer service and of all beverage products and services.
- Education: Hotel Management diploma holder or similar qualification.

**Key Responsibilities**
- Responsible for answering all telephone calls and prioritizing said calls.
- Punches the food and beverage orders on to the Point of Sales systems like Micros POS.
- Coordinate guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.
- Should have very good telephone etiquettes.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Should have good knowledge of room service menu's and ongoing promotions in other F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders, and know the menu thoroughly.
- Write down all information’s clearly. Highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
- Ensure correct posting in POS system for communication to the service and kitchen department.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensure proper handover is given to the next shift and also to the IRD manager.
- Report cleanliness and maintenance issues to the immediate supervisor
- Assist in carrying out scheduled inventories of products and operating equipment.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Room Service

    6 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Room Service - Order Taker (12209) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Ird Order Taker

    6 months ago

    Cape Town, South Africa AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Order Taker

    6 months ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Order Taker (9511) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • In Room Dining Supervisor

    1 month ago

    Cape Town, South Africa One&Only Cape Town Full time

    In Room Dining Supervisor (13966) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Dining Room Ambassador

    1 month ago

    Cape Town, Western Cape, South Africa PULLMAN Full time

    At PULLMAN, we are seeking a highly skilled and dedicated Dining Room Ambassador to join our team. In this role, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Company Overview:PULLMAN is a world-renowned hospitality brand, committed to delivering outstanding service and...

  • Dining Room Attendant

    1 month ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    Job DescriptionKey Responsibilities:To assist with the service of all meals in the Staff Dining Room by transporting used dishes and returning clean dishes in a timely manner.To maintain a clean and sanitized Dining Room environment at all times.To prepare the Dining Room for breakfast, lunch, and dinner services.To offer a full Dining Room service for Staff...

  • Dining Room Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Overview:Crew Life at Sea is seeking a highly skilled and experienced Dining Room Operations Manager to join our team. As a key member of our crew, you will be responsible for overseeing the daily operations of our dining room, ensuring that every guest has a positive and memorable experience.About the Job:The Dining Room Operations Manager will be...

  • Dining Room Service Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    We are seeking a highly skilled and experienced Dining Room Service Coordinator to join our team at MSC Cruises.As a key member of our hospitality team, you will be responsible for ensuring that all meals are served efficiently and effectively in the Staffs Dining Room.The successful candidate will have a minimum of 12 months experience in a similar position...

  • Dining Room Operations Manager

    5 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Overview">Crew Life at Sea is seeking an experienced Dining Room Operations Manager to oversee the daily operations of our dining rooms. This is a critical role that requires strong leadership and communication skills, as well as a deep understanding of food and beverage service techniques and etiquette.">Salary">The estimated annual salary for this position...

  • Dining Room Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Company OverviewCrew Life at Sea is a dynamic and fast-paced environment that requires exceptional individuals to provide unforgettable dining experiences for our guests.Salary$50,000 - $65,000 per year, depending on experience.Job DescriptionWe are seeking an experienced Dining Room Operations Manager to join our crew. As a key member of our team, you will...

  • Dining Room Attendant

    1 month ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    About the JobWe are seeking a highly skilled and experienced Dining Room Attendant to join our team on board an MSC Cruises vessel. As a key member of our hospitality team, you will play a vital role in ensuring that our guests receive exceptional service and enjoy their dining experience.Job DescriptionThe successful candidate will be responsible...

  • Dining Room Manager

    1 month ago

    Cape Town, Western Cape, South Africa On Line Personnel Full time

    Job Requirements:Front of House Restaurant PositionWe are seeking a highly energetic and organized individual to oversee all front of house staff in a busy restaurant environment.Responsibilities:Direct and manage front of house staff.Ensure excellent customer service and a welcoming atmosphere.Manage seating, ordering, and serving of customers.Monitor and...

  • Food and Beverage

    5 months ago

    Cape Town, South Africa Easy Recruit SA Full time

    Good day we are looking for Food and Beverage Personnel to work for out client based in Saudi ArabiaFood and Beverage (Supervisor, Bartender, Hostess, Barista, Waiter, Order Taker, Runner) R 14000 R18000 pm Nett + Accommodation + Food Allowance Saudi ArabiaRequirements Matric Certificate a must Diploma or Degree 3-5 years working experienceFemailes Only

  • Dining Service Professional

    3 weeks ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Job Title : Dining Service ProfessionalWe are seeking a highly skilled and dedicated Dining Service Professional to join our team at Crew Life at Sea.Job Summary:The successful candidate will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience. The ideal candidate will possess excellent communication skills,...

  • Room Service Attendant

    6 months ago

    Cape Town, South Africa Crew Life at Sea Full time

    Responsibilities: - Provide prompt and courteous room service to guests, taking orders and delivering food and beverages to their rooms **on board the cruise ship**: - Ensure all orders are accurate and delivered in a timely manner, following company standards and procedures - Maintain cleanliness and organization of the room service area, including the...

  • Dining Room Coordinator

    4 days ago

    Cape Town, Western Cape, South Africa Dante Personnel Full time

    About the RoleWe are seeking an experienced and enthusiastic Hostess to join our team at Dante Personnel. As a key member of our hospitality team, you will be responsible for ensuring a seamless dining experience for our guests.

  • Ird Co-ordinator

    1 month ago

    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    As an In-Room Dining Co-ordinator at The Pepperclub Hotel, you will play a crucial role in ensuring the smooth and efficient operation of the In-Room Dining department. You will be responsible for supervising a team of In-Room Dining waiters and ensuring exceptional guest service, timely delivery of orders, and maintaining high-quality standards. **JOB...

  • Tasting Room Manageress

    4 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    This privately owned award-winning wine estate & fine dining restaurant set against the Hottentots-Holland Mountains off the R44 offers a proud selection of red and white flagship wines under their acclaimed wine maker. With local and international wine sales still growing annually, we are delighted to announce the addition of a recently renovated and fully...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Room Full time

    About Recruitment RoomWe are a fast-growing company in the food delivery and dining market, seeking an experienced Senior Operations Manager to lead our South African operations. This role offers a unique opportunity to drive business growth, develop high-performing teams, and deliver exceptional customer experiences.

  • Dining Steward

    4 months ago

    Cape Town, South Africa Crew Life at Sea Full time

    ***:**Dining Steward - Cruise Ship** *** Key Responsibilities**: *** - **Set up and maintain tables and dining areas according to company standards** *** - **Greet guests and assist them with seating** *** - **Take food and beverage orders and serve meals to guests** *** - **Ensure all dishes, glasses, and utensils are cleaned and sanitized** *** -...