Call Centre Quality Assurer

Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience? - **Provide quality administration service in respect of Quality Assurance** - Contribute to implementation of quality assurance process within the call centre. - Assess calls and achieve set assessment...

Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

The Call Centre Quality Assurance Manager is responsible for ensuring that the highest standards of quality are maintained over all customer-facing activities within the call centre. The Call Centre Quality Assurance Manager will be tasked with developing and implementing processes and procedures to ensure the quality of customer service delivery, as well as...

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call...

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

**MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

RedCat Recruitment is seeking a suitably qualified and experienced **CALL CENTRE SALES COACH **for a large concern. Position based in **Johannesburg.** Grade 12. Preferably multilingual (Zulu, English, Afrikaans). Regulatory Examination Certificate 5 (RE5). Qualification in Short Term Insurance (Personal Lines). Coaching and / or Mentoring Qualification...

RedCat Recruitment is seeking a suitably qualified and experienced **CALL CENTRE SALES COACH **for a large concern. Position based in **Johannesburg.** Grade 12. Preferably multilingual (Zulu, English, Afrikaans). Regulatory Examination Certificate 5 (RE5). Qualification in Short Term Insurance (Personal Lines). Coaching and / or Mentoring Qualification...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

**Job Number** - 69104 **Job Type** - Permanent **Job Title** - Centre Agent Call Centre **Computer Skills** - Microsoft **Industry** - Service **City** - Johannesburg (CBD) **Province** - Gauteng - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents system correctly...

**Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.Grade 12 (minimum)Call centre experience essentialWell versed in disciplinary proceduresAble to roster and rotate staff on a...