CRM Administrator
6 months ago
**Introduction**
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise life time client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
**Role Purpose**
- Coordinate and support the day-to-day operational functioning within the area of responsibility, by providing administrative assistance.**Requirements**:
- Grade 12 or equivalent qualifcation
- 1-2 years’ administration experience in a wellness environment (essential)
**Duties & Responsibilities**
- Manage all calls within the relevant area of responsibility and direct calls to the appropriate person for quick resolution.
- Manage incoming queries and SLAs of the team by assigning, directing and escalating all queries.
- Report on the operational activities within the area of responsibility to inform operational efficiencies.
- Assist in the preparation of regularly scheduled reports, as required.
- Reconcile and maintain supplier accounts and records to ensure good standing.
- Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
- Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.
- Compose, type and distribute meeting notes, routine correspondence and other documents or reports as per agreed timelines and guidelines.
- Establish own work procedures or schedules to manage and keep track of daily activities and tasks.
**Competencies**
- Computer literacy
- Language proficiency
- Planning skills
- Service orientation
- Attention to detail
- Communication skills
- Microsoft Office
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