QA Manager

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

Assume overall accountability for the consistent implementation of appropriate standards and measures relating to quality and customer experience. - Support the business operations in ensuring that the quality of work delivered, and all client interactions, meet our customer experience purpose and quality standards by providing relevant, regular, and...

Debt Solutions SA is currently recruiting for skilled Sales Quality Assurance Agents **Purpose of the Role** - Create scorecards as well as providing accurate feedback. - Listening to and assessing calls. - Report on any trends or patterns that may be occurring to relevant management. - Filter information regarding non-compliance to Team Leader/ Senior...

**Introduction of the Company**: HoMii is easy and accessible, it’s a lifestyle driven by technology and wrapped in beautiful, on trend apartments. In the heart of the city, HOMii is literally where it's at. Your HOMii is more than a building. From awesome rooftops and hanging with your crew on the weekend, HOMii also offers chill and work areas to hang...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

Quality Team Leader Wanted **Responsibilities**: - Proactively manage all aspects of the role on a daily basis - Must be a people engaged leader - Strong coaching abilities - Monitor attrition, Manage the business KPI'S - Provide support to the Operations Team through reporting, internal cailbrations & QA catch up and follow up sessions with Ops. - Manage...

**Introduction** Our Client, based in Durban, is looking for a Senior Quality Assurance Manager to join their team. The Senior Quality Assurance Manager will be responsible for managing the design, development, and maintenance of quality control measures ensuring that the standards of the business are maintained. **The successful incumbent will: -** Be...

**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

**POSITION**: Quality Assurance & Insights Manager **REPORTS TO**: Centre of Excellence Executive **BASED IN**: Durban, Mount Edgecombe A fantastic opportunity exists for a highly experienced **Quality Assurance and Insights (QA&I) Leader** to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering...

Quality Assurance & Insights Manager Call Centre BPO Durban - Kwa Zulu Natal - South Africa A fantastic opportunity exists for a highly experienced Quality Assurance and Insights (QA&I) Leader to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering all aspects of the QA&I plan, ensuring the...

**Job Advert** **What you’ll be doing in this role** - Leading, developing and coaching a team of Quality Analysts/Team Leaders - Managing team performance in line with objectives and metrics - Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching - Leading/overseeing account Quality calibration -...

**Other** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: **What you’ll be doing in this role** - Leading, developing and coaching a team of Quality Analysts/Team Leaders - Managing team performance in line with objectives and metrics - Delivering/overseeing QA induction training and accreditation, check the checker activity...

**JOB ROLE**: To lead and support a team of Quality Team Leaders. To influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and motivating through agent population. The key areas of focus are business and client KPI delivery, improving results through performance management and coaching whilst...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

We are a company with an international footprint and a local flavour, a company with real purpose, making a positive difference in connecting people and technology. If you are passionate about technology and have a rock-solid work ethic, you may just qualify to join our strongly bonded team of experts in the development, project management and quality...

DUTIES AND RESPONSIBILITIES: - Responsible for in house QA function - Implementing QA processes and best practice to ensure brand specifications and quality requirements are met - Instructing and co ordinating with suppliers on making up samples - Measuring, fitting and approval of all samples against brief/requirements - Assisting cmts with required...

Huntswood is looking for a dynamic Operations Leader to join our Team ! - Oversee TL and advisors. - Drive Performance - Drive QA - Accountable for deliverables - Maintain excellent Customer Service - Execute strategies to improve the teams overall performance. - Conduct Performance Reviews - Focused on generating high levels of KPI attainment. - People...

We are recruiting for the below vacancies: - QA Agents, Outbound Sales Agents, Energy Experience ( Gas & Electric), Debt Collections, QA Team Leaders, Senior Managers and Team Leaders. Must have International Call Centre experience. Kindly send through an updated copy of your CV, ID and matric. **Salary**: R5,250.00 per month COVID-19...

**Duties** - Responsible Pharmacist for all business activities - Ensures compliance for regulatory bodies including SAPHRA, Pharmacy council and SANAS requirements - Responsible for all quality assurance activities - Perform document control and archiving - Ensure samples meet regulatory requirements and retain retention samples - QA Management of the QMS -...

**CHIEF CHEMIST - Chemical product Manufacturing** **(DURBAN)** The Chief Chemist will act as the Product Information Officer (Technical, Safety, Certifications, Approvals and Registrations), Chemistry Support in all its spheres, and to provide the necessary training to the Sales team. Build an approved, supplier/ ingredient data base. Create Procedures...