Salesforce Support Analyst

4 days ago


Johannesburg, South Africa Jellyfish Full time

Company Description

Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.

We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.

**Job Description**:
**About the Role**

The _Operations_ team is responsible for the core processes and technology to create the ONE Jellyfish way of working. This is an exciting opportunity to work for a company who are currently undergoing a major business transformation, underpinned by significant investment in their technology.

We are looking for a Salesforce Support Analyst to join our team. We have recently implemented a Salesforce and Financial force platforms and we need a support analyst / engineer to diagnose and resolve issues within salesforce or the integrated systems.

**Your role**
- Respond to support requests providing 1st & 2nd level of technical support, documenting resolutions to support requests daily, and escalating tickets as needed in ServiceNow & JIRA
- Resolve bugs in the setup, configuration, work on change management on Sales Cloud
- Perform basic administrative responsibilities such as user access and permissions through user setup, roles and role hierarchy, profiles, permission sets, public groups, queues, sharing rules and security
- Triage help requests raised by Users/ Super Users and diagnose whether the system is/ isn't working as intended and identify which component(s) of the system needs to be remedied
- Support enhancement requests, development projects and work on delivery with Salesforce Administrators
- If required, coordinate across multiple support teams for website, system integrations, data quality, if the incident relates to non-salesforce components
- Create, update and SOPs or admin training to help avoid future incidents or speed up resolution.
- Create and update the knowledge base documentation for self service issue resolution

**Qualifications**:
**What you’ll need to be successful in this role**
- Extensive experience providing 1st & 2nd line support of Salesforce
- Proven experience of diagnosing issues from error codes, logging, debugging in Flows
- Experience with Salesforce Sales Cloud
- Salesforce Administrator Certification
- Experience of Support Desk platforms and workflows
- ServiceNow & JIRA
- Nice to have: FinancialForce and CPQ Experience
- Nice to have: at least one of the following Salesforce Certifications
- Advanced Administrator, App Builder, CPQ Specialist

Additional Information
**Advantageous**
- You are customer-service and solution oriented
- You are able to work in fast-paced environment, alone or in a team
- You are analytical minded and results oriented
- You are resourceful and "touch everything"
- You are proactive and curious

**_

**_ Equal Opportunity Employer:_**_ Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form _here_._
- Flexible working
- Annual Bonus
- Anniversary Increase
- Training and Development
- Life Assurance
- Employee Assistance Programme - Counseling



  • Johannesburg, Gauteng, South Africa Africonology Solutions Full time

    Job Title: Salesforce Solutions AnalystLocation: Gauteng, Johannesburg Metro, JohannesburgJob Type: Contract, expected to work full-time hoursPrimary Industry: Banking and FinanceSecondary Industry: Banking and FinanceJob DutiesAnalyse business requirements and design solutions using Salesforce platformConfigure and customise Salesforce applications to meet...

  • Salesforce Analysts

    5 days ago


    Johannesburg, South Africa JSRH Solutions Full time

    **Salesforce Analyst** **Johannesburg, Gauteng** We are seeking to hire an experienced Salesforce Business Analyst to join our company! As a Salesforce Business Analyst, you would analyze business processes, gather requirements, design and configure Salesforce solutions, and manage projects. You will also be required to work closely with business...

  • Data Analyst

    2 days ago


    Johannesburg, Gauteng, South Africa Africonology Solutions Full time

    Job OverviewAfriconology Solutions is seeking an experienced Salesforce Solutions Analyst to join our team. In this role, you will leverage your skills in Salesforce configuration, customization, and integration to deliver exceptional results.As a Salesforce expert, you will analyze business requirements, design solutions, and implement Salesforce...


  • Johannesburg, South Africa mPhatek Systems Full time

    Job Summary: We are looking for a Salesforce Solution Analyst (Hybrid) to join our team in South Africa. This is a junior-level permanent role with a hybrid work model, ideal for professionals with 3 to 3.5 years of experience in Salesforce administration and business analysis. Key Responsibilities: **Strong understanding of Salesforce...


  • Johannesburg, Gauteng, South Africa Africonology Solutions Full time

    About the TeamAfriconology Solutions is a dynamic and innovative organization that values collaboration, creativity, and excellence. Our team is comprised of highly skilled professionals who share a passion for delivering exceptional results.We are seeking a talented Salesforce Solutions Analyst to join our team and contribute to our mission to drive...


  • Johannesburg, Gauteng, South Africa Africonology Solutions Full time

    About the RoleWe are seeking a highly skilled Salesforce Solutions Analyst to join our team at Africonology Solutions. As a key member of our organization, you will play a vital role in analyzing business requirements and designing solutions using the Salesforce platform.Your primary responsibility will be to configure and customize Salesforce applications...


  • Johannesburg, South Africa Lineker Solutions Full time

    Development of client solutions: Contributing to engagement deliverables pertaining to all aspects of Salesforce Technology. Assist discovery & design workshops to identify client requirements. Designing and/or Reviewing of Salesforce solutions to meet client requirements. Inputting into the estimation of engagements in discovery, pre-build and in-build...


  • Johannesburg, South Africa WePlace Full time

    Gauteng, JHB - Northern Suburbs - Market - Related Annually Cost To Company (Market related, Negotiable) One of South Africa's Banking Giants is looking for a System Analyst with Salesforce experience to design, develop, configure, and maintain automation and integration to systems across the Systems Development Lifecycle. **Experience** **Min**: - At...


  • Johannesburg, Gauteng, South Africa Indsafri Full time

    We are seeking a skilled Salesforce Developer with 5+ years of experience to join our dynamic team. The ideal candidate will have expertise in APEX, Lightning, Financial Services Cloud, LWC, and other Salesforce Cloud solutions. This role is ideal for professionals who have outgrown the intermediate level and are stepping into a more senior capacity. You...


  • Johannesburg, Gauteng, South Africa Africonology Solutions Full time

    A Dream Career OpportunityAfriconology Solutions is offering a challenging and rewarding career opportunity for a skilled Salesforce Solutions Analyst. In this role, you will have the chance to work on complex projects, develop your skills, and contribute to the growth and success of our organization.As a mid-senior level Salesforce professional, you will...


  • Johannesburg, Gauteng, South Africa Indsafri Full time

    We are Indsafri, a dynamic IT consulting company seeking an experienced Salesforce developer with 5+ years of experience to join our team. The ideal candidate will have expertise in APEX, Lightning, Financial Services Cloud, LWC, and other Salesforce Cloud solutions.Key Responsibilities:Design and develop scalable Salesforce applications using APEX,...

  • Data Support Analyst

    2 weeks ago


    Johannesburg, South Africa MRI Software Full time

    At MRI we are looking to bring on board a **Data Support Analyst **who will support our SDR and marketing demand generation functions in EMEA. They largely will be helping to identify key target audiences and helping to prepare and initiate campaign strategies. This individual is potentially somebody who likes to work with or would like to work with data,...


  • Johannesburg, South Africa Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...


  • Johannesburg, South Africa Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...


  • Johannesburg, South Africa Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...


  • Johannesburg, South Africa RMV Solutions Pty Ltd Full time

    **Requirements**: Qualifications and Certifications Required for Salesforce Developer Role: To be considered for the Salesforce Developer position, you must have the following certifications: - Salesforce Certified Administrator - Salesforce Certified Platform App Builder - Salesforce Platform Developer 1 - Salesforce Certified Sales Cloud - Salesforce...


  • Johannesburg, Gauteng, South Africa Indsafri Full time

    Job DescriptionAbout the Role:Indsafri is seeking an experienced Salesforce Developer to join our dynamic team. The ideal candidate will have a strong background in APEX, Lightning Web Components (LWC), and Financial Services Cloud. This role is ideal for professionals who are looking to take their career to the next level.Key Responsibilities:Design,...


  • Johannesburg, South Africa Planet10 Full time

    **The Role**: Purpose of the Position ï?- To support solution analysis efforts for the CRM, Partners and 3rd Party Platform Team. Â Â **Skills and Experience**: Qualifications Essential ï?- Relevant Degree / Diploma in ICT ï?- Salesforce Sales Cloud Certification essential ï?- Salesforce Administrator Certification prefered ï?- Relevant...


  • Johannesburg, Gauteng, South Africa VillageReach Full time

    Terms of Reference (TOR): Salesforce Support ConsultantBackground and ContextAbout VillageReach: VillageReach transforms healthcare delivery to reach everyone, ensuring that everyone has access to the healthcare they need to thrive. We develop solutions that improve equity and access to primary healthcare. This includes ensuring that products are available...


  • Johannesburg, Gauteng, South Africa Indsafri Full time

    Talent Acquisition @ Indsafri | End to end recruitmentExperience: 5+ YearsLocation: HybridDescription: As a Salesforce Developer with over 5+ years of experience in Salesforce development, your role would involve a mix of technical skills and responsibilities tailored to meet the specific needs of the banking sector. Here are some key aspects:Technical...