Quality Assurance Assessor

2 weeks ago

Durban, South Africa AllLife Insurance Full time

QUALITY ASSURANCE ASSESSOR - Must be fluent in Afrikaans

The successful person will work closely with Sales and Leadership to ensure they are best equipped to effectively run Sales, disseminate information to Partners, Internal Stakeholders, and leadership to make informed decisions. You will be responsible for the complete QA process that not only safeguards the quality of our products, but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality. You will compile, summarize and communicate findings to the appropriate department with the purpose of creating insightful, customer centric business practices.

Do you have an unwavering attention to detail and an eye for spotting errors? Do you love reviewing phone calls to ensure staff meet the required standard?

SPECIFIC ROLE REQUIREMENTS
- Meeting daily targets timeously
- Comply with company quality assurance standards
- Compile, summarize and communicate findings
- Collaboration and teamwork within QA and Sales
- On-going Assistance and Feedback
- Document quality assurance activities with internal reporting
- Ensuring compliance with regulations
- Trend Reviews
- Be responsible for assessing potential risks and non-compliance with prescribed rules, procedures, and standards of quality

CANDIDATE PROFILE
- Matric
- Clear Criminal and Clear Credit Record

EXPERIENCE & SKILLS REQUIRED
- Must have 2 - 3 years’ experience in quality control.
- Must have excellent computer skills
- Must have the experience and confidence to engage with internal stakeholders and leadership.
- Must have excellent written and verbal communication skills and etiquette.
- Must have strong interpersonal skills.
- Must have meticulous and diligent attributes
- Must have customer service competency
- Must have own or reliable transport (preferably).

COMPETENCIES TO BE DEMONSTRATED ON THE JOB
- Time management.
- Problem-solving.
- Multitasking.
- Written and verbal communication.
- Ability to work as part of a team with the ability to work with mínimal supervision
- Good communication skills - verbal and written
- Planning and organizing
- Customer service orientation
- Strong work ethic
- Effective interaction with stakeholders
- Must be energetic, self-managed, self-motivated.
- Must demonstrate willingness to go the extra mile and deliver / exceed expectations [looking for individuals who have been recognized for this behaviour]
- Must be organized and detail oriented.
- Ability to follow systems and procedures
- Assertiveness, owner mind set and emotional maturity
- Good judgement and decisiveness
- Self-awareness and taking accountability / ownership

COMPENSATION AND TYPE OF EMPLOYMENT
- Contract to Perm Position
- The salary structure will be a basic.

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Quality assurance: 2 years (required)

**Language**:

- Fluent Afrikaans (required)

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