Motor Assessor

Our Client in the financial services industry is looking for qualified motor vehicle assessors to join their dynamic team.

The purpose of the role is to support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.e previously worked on BMW, Nissan, Mercedes Benz and Yellow metal trucks

**Key Responsibilities**:

- Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
- Accurate quantification, identification and validation of vehicles. Customer Service Provide a quality service to customers while identifying opportunities to secure new business or support retention.
- Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Consistently provide service in accordance to the pre-agreed service and functional standards.
- Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment

**Client & Customer Management (External)**
- Help manage clients by carrying out standard activities and providing support to others.
- Effectively engage with the customers, consistently demonstrating all the TSW behaviours, and deliver service that goes beyond what is expected (more than just the claim).
- Effectively build, maintain and manage relationships with service providers and customers.
- Continuous Improvement Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Conduct workload activities in most efficient and cost-effective manner.
- Personal Capability Building Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Grade Twelve and Panel beating certified qualification
- Clear criminal record

*Clear credit check
- 3-5 years motor vehicle assessor experience

**Salary**: R15,000.00 - R20,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- motor assessing: 3 years (required)

**Language**:

- English well (required)

License/Certification:

- panel beating qualification (required)
- code 8/10 drivers license (required)

Willingness to travel:

- 100% (required)