Product Support Agent

6 months ago


Durban, South Africa Tracker South Africa Full time

**Listing reference**: track_001189

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Durban**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.

**Job description**:

- Provide telephonic service existing clients.
- Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
- Liaise with internal / external clients, branches, consultants, as well as fitment departments
- Capture, maintain and update customer and vehicle details
- Communicate with the Cancellation department when receiving cancellation request from the clients
- General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
- Provide feedback to the internal and external customers
- Creating, allocate and follow up on service requests
- Any other related tasks or duties assigned by the Supervisor / Line Manager
- Adherence/Comply to schedules as determined on the Telephony system.

**Minimum requirements**:

- Must have Matric / Grade 12
- Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
- Understanding of telematics & telecommunications, specifically GSM & satellite communication
- Excellent Communication (verbal and written) skills
- Ability to take ownership of tasks and queries
- Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
- Attention to detail
- 1-year previous call centre experience
- Initiative
- Teamwork
- Problem solving
- Results driven
- Customer centric


  • 2nd Line Support Agent

    6 months ago


    Durban, South Africa Tech5 Full time

    **We're Hiring!** **2nd Line Support Agent.** Check our website for the complete breakdown: **Full Job Description** Applicants are invited to submit their CV for the 2nd Line support agent position based in Kloof KZN. **Purpose of the role**: - 2nd Line support agents provide support to first and second line queries, as well as advanced networking...

  • 1st Line Support Agent

    5 months ago


    Durban, South Africa Tech5 Full time

    **We're Hiring!** **1st Line Support Agent.** Check our website for the complete breakdown: Tech5 are wanting to grow our Dynamic Team and we are currently looking to employ a Junior Call Centre Support Agent to be based in Kloof, KZN. Position is a 4 month contract, full time contract may be offered during this period.

  • Sales Agent

    2 months ago


    Durban, South Africa Innovative Acquisitions International Full time

    **Job Description: Sales Agent** We are looking for a driven Sales Agent to join our team at Innovative Acquisitions International. As a Sales Agent, you will be responsible for generating leads and closing sales deals in the Durban area. You will work closely with the sales team to identify potential customers and promote our products and...


  • Durban, South Africa The Woodford Group Full time

    The Woodford Group Opportunity: National Operational Support Agent - KZN Join Our Team: Are you an organised, agile individual passionate about providing operational support at a national level? We are looking for three proactive and skilled National Operational Support Agents to join our dynamic team, working out of the Head Office Control Room in...

  • Product Support Agent

    5 months ago


    Durban, South Africa Tracker South Africa Full time

    **Listing reference**: track_001243 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Durban**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All...

  • Tracking Sales Agent

    2 months ago


    Durban, South Africa Universal Call Centre Full time

    Universal Call Centre is seeking driven and enthusiastic Tracking Agents to join our team! As a Tracking Agent, you will be responsible for selling car tracking devices to customers, ensuring exceptional customer service and meeting daily sales targets. **Requirements**: - Proven experience in selling car tracking products. - Strong sales skills and a...

  • Field Agent

    2 months ago


    Durban, South Africa Innovative Acquisitions International Full time

    **Job Title**: Field Agent **Location**: Durban, South Africa **Remote working**: Remote working not available **Responsibilities**: - Promote company products and services to potential customers - Generate leads and identify new business opportunities - Build and maintain strong relationships with customers - Attend industry events and conferences to...

  • Sale agent

    1 week ago


    Durban, South Africa Kuwala FSP Full time

    Job Title: Recruiter for Insurance Agents Company: Kuwala FSP Location: Remote Job Description: Kuwala FSP is looking for a driven recruiter to help us bring in talented agents to market Sanlam products. In this commission-based role, you'll earn from each client's first premium, paid upfront for one month. Join our team and help us...

  • Field Agent

    3 months ago


    Durban, South Africa Innovative Acquisitions International Full time

    Innovative Acquisitions is one of the leading companies in our field in the area. We are hiring a talented Field Agent professional to join our team. If you're excited to be part of a winning team, Innovative Acquisitions. is a great place to grow your career. **Responsibilities for Field Agent**: - establish relationships with new customers - maintain and...


  • Durban, South Africa Daly Credit Corporation Full time

    **Position**: Electrical technical support 3 months probation, then permanent in position. **Purpose of the Job**: Responsible for actioning electrical queries from customers **Minimum Qualifications and Experience**: - Matric - Electrical qualification - Microsoft office experience. (1-year experience). - Bilingual would be advantageous. - Well-versed...

  • Call Centre Agent

    5 months ago


    Durban, South Africa Sisiwe Business Consultant Full time

    **Role Description** This is a full-time on-site role as a Sales Agent for our client located in Durban. The Sales Agent will be responsible for generating leads, managing client accounts, providing excellent customer service, and closing sales. The Sales Agent will also be responsible for promoting and selling products, and providing training to clients on...

  • Sales Agent

    4 weeks ago


    Durban, South Africa Innovative Acquisitions International Full time

    We are looking for a highly motivated Sales Agent to join our team in Durban Central, South Africa. As a Sales Agent, you will be responsible for generating new leads, building relationships with clients, and closing sales deals. **Responsibilities**: - Generate new leads through cold-calling, networking, and other methods - Build and maintain...


  • Durban, KwaZulu-Natal, South Africa International Call Group Full time

    Job Title: Sales Agents RepresentativeWe're looking for a skilled Sales Agents Representative to join our team at International Call Group. As a Sales Agents Representative, you will be responsible for handling outbound customer calls with professionalism and empathy, listening actively to customer inquiries, and providing accurate information or...

  • Instore Sales Agent

    2 months ago


    Durban, South Africa Jobted ZA C2 Full time

    Are you ready to embark on an exciting journey as a Instore Sales Agent ? Dominant Direct Marketing is actively on the lookout for their next Instore Sales Agent to join our sales team in Durban. Your role as a Instore Sales Agent will be to: Greet & Assist Customers Provide exceptional customer service Maintain product knowledge Meeting sales...

  • Estate Agent

    3 months ago


    Durban, South Africa Northpoint Realty Group Full time

    **100% Commission when you join Northpoint Realty Group’s ELITE REAL ESTATE AGENT PROGRAMME!** - Are you an exceptional residential agent or commercial broker with a proven track record of exceeding R20 Million in annual turnover? - Are you a Real Estate industry leader, who want to earn 100% commission and who is willing to back yourself and pay or...

  • Sales Agent

    3 weeks ago


    Durban, South Africa Innovative Acquisitions International Full time

    We are looking for a highly motivated Sales Agent to join our team in Durban Central, South Africa. As a Sales Agent, you will be responsible for generating new leads, building relationships with clients, and closing sales deals. Responsibilities: - Generate new leads through cold-calling, networking, and other methods - Build and maintain relationships...


  • Durban, KwaZulu-Natal, South Africa Global Direct Full time

    Matriculated Sales AgentWe are seeking a young and energetic Matriculated Sales Agent to join our sales team. The ideal candidate will have great communication and leadership skills, be a team player, sales driven, and goal orientated.What We Offer• Family-owned business culture and team environment• Product portfolio backed by an expert testing team•...

  • Instore Sales Agent

    5 months ago


    Durban, South Africa CD Vision Marketing Full time

    Are you ready to embark on an exciting journey as a Instore Sales Agent ?Dominant Direct Marketing is actively on the lookout for their next Instore Sales Agent to join our sales team in Durban. Your role as a Instore Sales Agent will be to: Greet & Assist Customers Provide exceptional customer service Maintain product knowledge Meeting sales...

  • Sales - Field Agents

    6 months ago


    Durban, South Africa Bbg international Full time

    Good Day We are currently looking for Sales agents to market an insurance product. We are currently looking for Sales agents to market an insurance product. Our successful applicants Will need to have the following: Matric,Own smart phone /tablet. Must be able to meet deadlines and targets. Be well mannered,well groomed And excellent at face to face...

  • Sales - Field Agents

    6 months ago


    Durban, South Africa Bbg international Full time

    Good Day We are currently looking for FUNERAL sales agents to market an insurance product. We are currently looking for Sales agents to market an insurance product. Our successful applicants Will need to have the following: Matric,Own smart phone /tablet. Must be able to meet deadlines and targets. Be well mannered,well groomed And excellent at face...