Field Service Technician

3 weeks ago

Cape Town, South Africa Foxolution Systems Engineering (Pty) Ltd Full time

**Role: Field Service Technician**

**Company Overview**: Foxolution is a visionary company dedicated to providing safe and reliable oxygen solutions to the medical and industrial sectors. With a focus on environmentally friendly processes and saving lives, Foxolution delivers turnkey oxygen systems to meet the unique requirements of their customers.

**Responsibilities**:

- Perform field services, including installation, maintenance, and repair of oxygen systems at remote customer sites throughout the African continent.
- Conduct thorough troubleshooting and diagnostic procedures to identify and resolve system issues promptly.
- Provide comprehensive training to operators at customer sites and to colleagues, ensuring they have the necessary knowledge and skills to operate the oxygen systems safely and efficiently.
- Collaborate with the engineering team to implement system improvements, upgrades, and modifications as required.
- Maintain accurate documentation of service visits, repairs, and customer interactions.
- Complete associated paperwork (costing/projecting requirements/strategic planning duties) timeously and meticulously.
- Respond to service requests promptly and efficiently, prioritizing customer satisfaction and minimizing system downtime.
- Communicate effectively with customers to address their concerns, provide technical assistance, and ensure a positive customer experience.
- Adhere to safety protocols and guidelines to maintain a safe working environment during field service operations.
- Stay up-to-date with industry trends, advancements, and best practices related to pressure vessels, PSA systems, and oxygen gas.
- Complete calibrations of a range of sensors used for gas analysis.
- Full utilisation of the company selected CMMS system.
- Compliance with company standards and norms, i.e. ISO 9001.

**Qualifications**:

- Btech or equivalent qualification with 5 years of experience in the engineering field.
- Minimum of 3 years of relevant experience in field service, maintenance, or repair work.
- Resourcefulness, determination, and a positive attitude to overcome challenges and deliver effective solutions.
- Excellent interpersonal and communication skills to interact with customers and build strong relationships.
- Technical proficiency in air compressors, pressure vessels, PSA systems, and oxygen gas is advantageous.
- Solid PLC programming competence to configure, troubleshoot, and optimize control systems.
- Strong problem-solving skills and the ability to conduct thorough troubleshooting to identify and resolve issues.
- Detail-oriented with a focus on accuracy and maintaining comprehensive documentation.
- Ability to work independently and as part of a team in a dynamic and fast-paced environment.
- Valid driver's license and passport.
- Willingness to travel to customer sites as required.

Join Foxolution and be part of a forward-thinking company that makes a positive impact on society and the environment. As a Field Service Technician, you will play a crucial role in delivering exceptional service, ensuring customer satisfaction, and contributing to the success of the organization. Your input will directly impact the lives of patients in remote areas in Africa as you strive to keep life supporting systems operating safely and reliably.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
Application Deadline: 2023/09/18
Expected Start Date: 2023/10/01

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