Customer Care Agent

2 weeks ago


Cape Town, South Africa Sea Harvest Full time

**JOB PURPOSE**:
This role requires an enthusiastic individual to enable our business to better understand their customer and employees by providing solutions and exceptional experience and resolving issues faster.

The agent is responsible for maintaining customer satisfaction through the provision of problem solving and providing best-in-class customer service.

**KEY RESPONSIBILITY AREAS**:
Duties are listed but not limited to:

- Responsible for managing Sea Harvest Customer Care and ensuring query resolution.
- Inbound and outbound activities utilizing various communication channels.
- Customer Care through excellent service on every interaction, measured via quality, written/verbal communication and accuracy of information provided.
- Proactively manage customer expectation based on common trends in the contact centre.
- General Enquiry management.
- Administration and changes
- Individualized support
- Achieving set strategic targets
- Be able to offer comprehensive solutions too the customer based on their needs and requirements.

**REQUIREMENTS & COMPETENCIES**:

- Matric
- Fluent in English and at least 1 other language
- Computer Literacy (Microsoft Office) - higher level than basic preferred
- Min 1 year call centre in an omni channel environment or
- Customer Care work experience (Retail, FOH, Reception, etc) with excellent verbal and written communication
- Contact centre qualification advantageous.
- Customer-Centric
- Proven Customer Care ability
- Problem solving ability.
- Telephone Etiquette
- Numeric ability
- Ability to multi-task

**The HR Manager** at

***

Please note: all relevant qualifications submitted will be verified during the recruitment process.



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