L1 Support Professional
Found in: beBee S ZA - 3 weeks ago
Job title : L1 Support Professional jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : May 12, 2024
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Role Description
We are seeking an outgoing, organized, and friendly support professional to join our growing team and provide top-notch service to our customers telephonically, and through written communications. Delivering high quality support for our products and services to customers and partners through swift availability by phone, email, chat and any other communication channel would be your priority.
Roles and Responsibilities:
Creating support tickets and tasks on SAP facilitating the management of customer accounts Working on escalations within Service Level Agreements Attend to technical and software related queries raised by stakeholders Continuous interaction with clients and business partners Initial point of contact on product queries Service excellenceMinimum Requirements:
Matric certificate and/or IT related certificate Proficient in Microsoft Office SAP experience – advantageous Technical problem-solving experience*ICT jobs in south africa
*L1 Support Professional in Cape Town
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