Call Centre Agent

**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job Output**: -...

**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound)** who will be reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound and Inbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output**: -...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**Here’s what you can expect to be doing in the role** - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and...

Requirements: Proven track record in Call Centre operations FMCG experience is an advantage Excellent communication skills with the ability to converse in English with foreign nationals and business owners Strong ability to meet targets and sell a range of products Relevant tertiary experience is a plus Willingness to work on Saturdays and some Public...

Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Market related, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant - Matric or similar...

**Purpose of the role** **Key Performance Areas** **Generate revenue** - Collect money on profile 0 - 2+ delinquent accounts (60-90 days) within 30 days - Obtain “promise to pay” from customers - Rehabilitate and educate customers with regards to their payment profile - Achieve daily collection targets **Efficiency and productivity** - Negotiate...

What you will love doing in this role: - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality - Provide...

**Purpose of the role** **Key Performance Areas** **Drive sales objectives and revenue targets** - Ensure that the team achieves the agreed revenue targets - Drive the teams efficiency targets - Ensure weekly call monitoring and coaching targets are achieved **Drive operational and quality efficiencies** - Maintain productivity standards that are in line...

**Key Performance Areas (KPAS)** **Meet sales objectives and revenue targets** - Ensure that the agreed sales and revenue targets are achieved in line with business requirements **Meet operational efficiencies** - Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality - Always ensure that any...

homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers,...

homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers,...

Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board! **What you will love doing in this role** - Meeting sales...

**Here’s what you can expect to be doing in the role** 1) Meeting sales objectives and revenue targets 2) Ensure that the agreed sales and revenue targets are achieved in line with business requirements 3) Meet operational and quality efficiencies 4) Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

To manage all outbound and inbound administration functions on the telephony platform(Presence/Avaya) **Enable the optimal use of the Hosted Contact Centre** - Ensure that the Presence Dialler and Multi-Media services are operating optimally in order to support the business strategy - Liaise with external IT service providers for fault resolution and new...

**Responsibilities**: - Ensure delivery of superior customer experience - Meet and exceed required key performance indicators in relation to quantitative, qualitative, and behavioural volumes. - Utilize a variety of software programs to resolve customer queries. - Resolve queries in line with departmental standards. - Providing the right solutions to...

The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client services. - Detect and minimize fraudulent account activity - Timeously working disputes to meet statutory...

1. Lead and manage the customer service team to ensure exceptional client experiences. 2. Develop and implement strategies to improve customer satisfaction and retention within the financial services sector. 3. Oversee the day-to-day operations of the customer service department, including call centre activities. 4. Establish performance metrics and goals...

To manage and oversee the smooth functioning of a team of Multimedia Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach. **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Ensure correct procedures are followed and...