Administrator: QA, Risk, Compliance and Fraud

7 months ago

Johannesburg, South Africa Sanlam Full time

**Who are we?**

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

**What will you do?**

**PURPOSE OF THE ROLE**
- To support the effective and efficient working of the QA, Risk, Compliance and Fraud Detection function by performing operational, administrative and reporting duties relating to one of the following areas:

- Quality Assurance
- Fraud, Risk Management and Compliance
- Distributions Operational Functions To check and verify the adherence of Distribution Operations to quality standards, policies, procedures and regulatory frameworks- Key Responsibilities- 1.
- **Operational execution**

**Perform operational duties relating to one of the following areas**:

- 1.1.In case of: Quality Assurance- Gain a working knowledge of Quality Assurance standards across Distribution Operations, as well as relevant products and requirements in SRM.
- Conduct QA assessments to review and verify that key processes across Distribution Operations have been completed correctly:
**Onboarding**

**Terminations and Recoveries**

**Commissions**

**New Business and Implementation**
- Identify trends, gaps and areas of improvement in the adherence to quality standards and principles.
- Document findings and recommend solutions to address gaps.
- Escalate concerns and queries to the Team Leader.
- Provide feedback to relevant Business Owner / Team Leader on deviations and follow up on whether corrective action has been taken

**1.2.In case of: Fraud, Risk Management and Compliance**
- Gain a working knowledge of compliance, risk and fraud management frameworks, as well as relevant products and requirements in SRM.
- Analyse, verify and review that all compliance practices and procedures across Distribution Operations are followed in terms of disclosures, advice given, records kept, and ethics/behaviour undertaken when dealing with clients and undertaking sales.
- Flag and highlight anomalies, variances or potentially fraudulent activities immediately to ensure corrective action is taken.
- Log data on to the right platforms and keep accurate records of all risk and problem areas.
- Support with compiling risk and compliance reports. Where relevant, work with Forensics Department and provide administrative support during forensic investigations**1.3.In case of: Replacements and Complaints**
- Remain up to date with industry changes and new products being launched.
- Review and verify that internal and external replacements processes have been executed as per policy replacement standards.
- Investigate internal replacements and provide resolution in terms of Rule 2A and Rule 19 to stakeholders.
- Highlight non-compliance of procedures to management.
- Monitor the Complaints inbox and respond to complaints within agreed timeframes.
- Conduct root cause analysis and resolve complaints where possible to increase a first-time resolution rate, or escalate to the relevant team / Business Owner with clear communication on corrective measures.
- Provide client feedback on the resolution / progress of the resolution.
- Analyse complaints to identify trends. Compile data to inform reporting and decision making.
- Support the Team Leader / Manager to prepare for and execute Complaints Committee meetings.

**2.Reporting**
- Compile data and information to inform reporting. Where required, support the Team Leader to compile sections of reports.

**Qualifications**
- Matric (Grade 12)
- Diploma or degree in related field will be advantageous

**What will make you successful in this role?**

**Knowledge and Experience**

**Knowledge**
- In-depth understanding of Insurance industry standards
- Working knowledge of insurance products and services (advantageous)
- Knowledge of regulatory and compliance frameworks would be advantageous Customer engagement principles**Experience**
- 2 - 3 Years experience in an administrative capacity in an operational environment.
- Experience in the insurance industry would be advantageous.
- Demonstrated client engagement experience.
- Experience working on office management or task management systems (MS Outlook / Teams / Jira / etc.)

**Personal Attributes**
- Decision quality - Contributing independently- Plans and aligns - Contributing independently- Interpersonal savvy - Contributing independently- Ensures accountability - Contributing independently**Build a successful career with us**
- We’re all

  • Fraud & Risk Administrator

    7 months ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a **Fraud & Risk Administrator **to join their team in Johannesburg. **Job Overview**: - A sportsbook Fraud and Risk Administrator is responsible for safeguarding the company's operations against fraudulent activities. **Responsibilities and Duties**: - Fraud Detection through analysis of financial transactions and data to...

  • Risk and Fraud Manager

    4 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Operations Manager: Fraud and Risk

    7 months ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and implementing strategies to mitigate fraud and manage risk within the organisation's operations. This role involves overseeing fraud prevention measures, analysing risk factors, and leading a team to ensure compliance with regulatory standards....

  • Fraud Administrator

    2 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Fraud Administrator, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now, is...

  • Fraud Risk Advisor

    7 months ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 129413- Tshego Semenya- Location: Johannesburg**Cluster** - Group Risk**Career Stream** - Forensics**Leadership Pipeline** - Manage Self: Professional **Position** - Fraud Risk Advisor**Job Purpose** - To reduce the impact of fraud by assessing control adequacy and efficacy of the current and future...

  • Fraud Risk Manager

    2 days ago

    Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    Our client is looking to hire **Fraud Risk Manager **based in Johannesburg. They are a professional services firm that specialises in Audit and Advisory Services. **Purpose of role**:As a Manager in the Fraud Risk Management team, you will play a key role in defining the evolution of Commercial Crime Risk Management while helping institutions combat illicit...

  • Fraud Administrator

    4 weeks ago

    Johannesburg, South Africa Rand Merchant Bank Full time

    Job title : Fraud Administrator Job Location : Gauteng, Johannesburg Deadline : December 15, 2024 Quick Recommended Links Jobs by Location Job by industries Hello Future Fraud Administrator, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by...

  • Fraud Risk Analyst

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description The role of the Fraud Risk Analyst is to detect, investigate, analyse and deter fraudulent transactions against the business. A primary focus of this role is to analyse systems for current and potential fraud and to take action to mitigate potential risk to the business. The Fraud Risk Analyst assists the investigators with compiling...

  • Sportsbook Fraud

    7 months ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a **Sportsbook Fraud & Risk Manager **to join their team in Johannesburg A sportsbook Fraud and Risk Administrator is responsible for leading Fraud teams and mitigating customer risk through effective analysis of accounts and group trends, prediction of future fraud trends and proactive implementation of prevention measures; thus...

  • Fraud Risk Advisor

    7 months ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 129429- Tshego Semenya- Location: Johannesburg**Cluster** - Group Risk**Career Stream** - Forensics**Leadership Pipeline** - Manage Self: Professional **Position** - Fraud Risk Advisor (Avo)**Job Purpose** - To reduce the impact of fraud by assessing control adequacy and efficacy of the current and...

  • Fraud Administrator

    4 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers. - Execute...

  • Fraud Administrator

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers. - Execute...

  • Head Fraud

    3 months ago

    Johannesburg, South Africa TymeBank Full time

    **Overall Purpose of the Role**: **fraud strategies for the bank.** Experience and Skills Required: Minimum of 5 years' experience effectively managing fraud strategies with a proven track record of implementing appropriate adjustments to strike a balance between fraud prevention and customer experience. - Thorough knowledge of fraud prevention...

  • Fraud Risk Analyst

    4 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

  • Head Fraud

    2 months ago

    Johannesburg, South Africa TymeBank Full time

    Overall Purpose of the Role: Tyme Bank, a leader in the South African digital banking sector, is on the lookout for an exceptionally skilled and seasoned professional to join our team as the Head of Fraud. This pivotal role demands a candidate who is adept at developing and executing robust fraud-prevention strategies, safeguarding the security and...

  • Fraud & Compliance Officer

    6 months ago

    Johannesburg, South Africa Core Group Full time

    **ABOUT THE JOB**: Join iStore as a Fraud and Compliance Officer and be at the forefront of safeguarding our organization against fraudulent activities. As a key member of our team, you will be instrumental in developing, implementing, and maintaining robust anti-fraud and compliance programs. Your primary focus will be to prevent and detect fraudulent...

  • Fraud Administrator

    2 days ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud...

  • Fraud Administrator

    3 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Fraud Administrator Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...

  • Fraud Change Risk Manager

    6 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Change Manager: Fraud Risk

    6 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...