Fraud & Compliance Officer

6 months ago

Johannesburg, South Africa Core Group Full time

**ABOUT THE JOB**:
Join iStore as a Fraud and Compliance Officer and be at the forefront of safeguarding our organization against fraudulent activities. As a key member of our team, you will be instrumental in developing, implementing, and maintaining robust anti-fraud and compliance programs. Your primary focus will be to prevent and detect fraudulent activities while ensuring meticulous adherence to all applicable laws, regulations, and internal policies.

**ABOUT YOU**:

- A bachelor's degree
- CFE or studying towards
- At Least 5 years experience in a similar role
- Own transport & valid drivers licence

**RESPONSIBILITIES**:

- ** Telco Compliance Oversight**:

- Act as a liaison between various internal and external stakeholders, including legal, law enforcement, investigators, Telcos, and victims.
- **
Fraud Detection and Investigation**:

- Review accounts and transactions for potential fraudulent activity, taking swift and decisive action when necessary.
- Conduct comprehensive compliance testing and assessments to align internal policies and procedures with Telco requirements.
- Investigate suspected or reported cases of fraud or non-compliance, collecting evidence, conducting interviews, and preparing detailed reports for management and, if necessary, law enforcement.
- **
Proactive Fraud Management**:

- Proactively identify and monitor fraud patterns using advanced data analysis tools and techniques.
- Utilize your expertise in Microsoft Excel to identify irregularities or anomalies that may indicate fraudulent activities or compliance violations.
- **
Workflow Management and Product Improvement**:

- Efficiently manage time-sensitive workflows across competing priorities, demonstrating a high degree of independence.
- Provide investigative support for various teams and identify areas of improvement in iStore's products to enhance customer security and safety.

**COMPETENCIES**:

- Proficiency in identifying indicators of fraud through data mining and analytics.
- Solid understanding of criminal justice processes.
- Comfortable working with a diverse range of stakeholders, including customers, law enforcement, and staff.
- Willingness to work during extended field assignments in both urban and rural areas.
- Strong communication skills to effectively manage business expectations of key stakeholders and communicate findings.
- Capacity for self-empowerment and meticulous attention to detail.
- Proficiency in Microsoft Excel, capable of performing complex functions.
- Fluency in English is required, and proficiency in one or more additional local languages is advantageous.

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