Fraud Administrator

3 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Fraud Administrator

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
- Recording and/or monitoring of fraud cases in internal and external databases.
- Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.
- Actively participate in key internal forums and share information and insights with colleagues across the Bank.
- Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
- Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
- Execute fraud administration duties in line with required rules, processes and using available systems.
- Ensure that activities are executed in a timely manner and accuracy.
- Administer merchant rewards after careful investigation of method applied in recovering the card.
- Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
- Manage personal development to increase own skills and competencies.
- Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
- Compile and communicate accurate and timely reports on fraud according to area of focus.
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.
- Must have at least 2 years of visa experience or knowledge.
- Must have recon finance experience.
- Minimum Qualification - Finance/ Business Admin degree required
- Experience - Fraud Prevention and Mitigation

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

Job Details

22/10/24


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