Regional Credit Manager
1 month ago
The MRM Regional Credit Manager position is accountable for the entire credit control process. Manage, co-ordinate and support the debt collection activities in such a manner that it maximises collections and minimises bad debts.
Ensure adherence to collection policies and procedures.
**Collections and Targets**
Implement strategies to ensure staff achieve collection targets within collection terms and the business requirements.
Provide staff with monthly collection targets vs previous month performance.
Set quarterly IKOs for staff in line with performance.
Monitor and manage the number of accounts per credit controller.
Manage and address performance on non-achievers.***
**Overdue Accounts**
Conduct weekly meetings with staff to review all defaulting accounts.
Assist staff with collection activity where needed.
Ensure the correct escalation process is followed before signing off Reminder Letters.
A report of the top 20 overdue accounts must be prepared and discussed weekly.***
**Hand Overs and Bad Debts**
Monitor and control all legal hand overs, liquidations and bad debt write offs.
Meet and Liaise with Attorneys and/or collection agencies.
Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
Report monthly the status of all handed over accounts.
As directed by the MRM Group National Credit Manager, review and discuss all potential bad debt write offs monthly.
Ensure bad debt write off journals are prepared and captured in the accounting system correctly at financial year end.
Ensure stop billing on closures, liquidations or write offs are actioned by the billing department.***
**Credit Notes, Invoices and Adjustments**
Check that all credit notes and adjustments are raised correctly.
Investigate all reasons for credit notes to ensure that they are valid.
Meet with the GM weekly to have credit notes signed off.
Ensure that the correct authorisation framework is followed before submitting credit note requisitions to Billing for processing.
Clear Inter co Accounts receivable invoices for MRM region.
Investigate and prepare refund requisitions and journals.
Ensure that all rate queries, stop billing on closures are raised with the billing department.
**Month-end Activities**
Ensure all deposits have been captured and balance back to the cash book.
Ensure that all re-allocations of unallocated deposits are completed.
Ensure that credit controllers Off-set credit notes against invoices.
Write off cent balances to Discount granted.
Identify and write off small balances to discount.
Identify any credit balances that are over 3 years are written off to Over Payments.
**Cash / Suspense Accounts**
Ensure the bank statements are downloaded and captured daily.
Ensure that all suspense accounts are reconciled and cleared monthly.
Ensure that the cash sales accounts are reconciled and cleared monthly.
**Financial & Reporting**
Prepare a daily versus actual cash forecast by region & company.
Print revenue report. (AR at a Glance) by region & company.
Run a summary and detailed age analysis (AR1 report) by region & company.
Prepare a monthly report reflecting the results per Credit Controller per company.
Prepare commentary on top twenty clients each month by region & company.
Prepare a monthly split per controller report by region & company
**Accounts Receivable Incentives**
Calculate incentives for Accounts Receivable staff for the MRM region.
Ensure that the monthly incentive figures are submitted to the MRM Group National Credit Manager for authorisation and submission to payroll within the prescribed period.
**Auditors**
Assist auditors as and when required.
Prepare various reports and customer letters for auditors.***
**Meetings**
Regular one on one book reviews with each Credit Controller by region & company.
Ensure Monthly result feedback meetings are held with the AR Team.
Attend monthly and weekly meetings where required.
Ensure debtors meetings are held weekly by region & company.
Regularly attend customer meetings.***
**Customer Care & Queries**
Promote a high level of focus on customer care with relevance to all customer complaints and queries.
Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
Ensure a 48-hour turn-around-time on all customer queries.
**Staff**
Ensure that all direct reports appraisals are done at least twice a year.
All appointments within the department must meet the requirements of the position.
Co-ordinate training of the Accounts Receivable staff.
Manage the AR teams leave.
Advise staff of any new policies or procedures as directed by the HR department.
**Inter-departmental Relations**
Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
Ensure a balance is maintained between sales and credit objectives.
**Projects**
To get involved in any additional projects as
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