Mrm Regional Credit Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Tower Group Full time

KEY RESPONSIBILITIES

Policies and Procedures

  • Ensure adherence to collection policies and procedures.

Collections and Targets

  • Implement strategies to ensure staff achieve collection targets within collection terms and the business requirements.
  • Provide staff with monthly collection targets vs previous month performance.
  • Set quarterly IKO's for staff in line with performance.
  • Monitor and manage the number of accounts per credit controller.
  • Manage and address performance on nonachievers.

Overdue Accounts

  • Conduct weekly meetings with staff to review all defaulting accounts.
  • Assist staff with collection activity where needed.
  • Ensure the correct escalation process is followed before signing off Reminder Letters.
  • A report of the top 20 overdue accounts must be prepared and discussed weekly.

Hand Overs and Bad Debts

  • Monitor and control all legal hand over's, liquidations and bad debt write offs.
  • Meet and Liaise with Attorneys and/or collection agencies.
  • Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
  • Report monthly the status of all handed over accounts.
  • As directed by the MRM Group National Credit Manager, review and discuss all potential bad debt write offs monthly.
  • Ensure bad debt write off journals are prepared and captured in the accounting system correctly at financial year end.
  • Ensure stop billing on closures, liquidations or write offs are actioned by the billing department.

Credit Notes, Invoices and Adjustments

  • Check that all credit notes and adjustments are raised correctly.
  • Investigate all reasons for credit notes to ensure that they are valid.
  • Meet with the GM weekly to have credit notes signed off.
  • Ensure that the correct authorisation framework is followed before submitting credit note requisitions to Billing for processing.
  • Clear Inter co Accounts receivable invoices for MRM region.
  • Investigate and prepare refund requisitions and journals.
  • Ensure that all rate queries, stop billing on closures are raised with the billing department.

Month-end Activities

  • Ensure all deposits have been captured and balance back to the cash book.
  • Ensure that all reallocations of unallocated deposits are completed.
  • Ensure that credit controllers Offset credit notes against invoices.
  • Write off cent balances to Discount granted.
  • Identify and write off small balances to discount.
  • Identify any credit balances that are over 3 years are written off to Over Payments.

Cash / Suspense Accounts

  • Ensure the bank statements are downloaded and captured daily.
  • Ensure that all suspense accounts are reconciled and cleared monthly.
  • Ensure that the cash sales accounts are reconciled and cleared monthly.

Financial & Reporting

  • Prepare a daily versus actual cash forecast by region & company.
  • Print revenue report. (AR at a Glance) by region & company.
  • Run a summary and detailed age analysis (AR1 report) by region & company.
  • Prepare a monthly report reflecting the results per Credit Controller per company.
  • Prepare commentary on top twenty clients each month by region & company.
  • Prepare a monthly split per controller report by region & company.

Accounts Receivable Incentives

  • Calculate incentives for Accounts Receivable staff for the MRM region.
  • Ensure that the monthly incentive figures are submitted to the MRM Group National Credit Manager for authorisation and submission to payroll within the prescribed period.

Auditors

  • Assist auditors as and when required.
  • Prepare various reports and customer letters for auditors.

Meetings

  • Regular one on one book reviews with each Credit Controller by region & company.
  • Ensure Monthly result feedback meetings are held with the AR Team.
  • Attend monthly and weekly meetings where required.
  • Ensure debtor's meetings are held weekly by region & company.
  • Regularly attend customer meetings.

Customer Care & Queries

  • Promote a high level of focus on customer care with relevance to all customer complaints and queries.
  • Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
  • Ensure a 48hour turnaroundtime on all customer queries.

Staff

  • Ensure that all direct reports appraisals are done at least twice a year.
  • All appointments within the department must meet the requirements of the position.
  • Coordinate training of the Accounts Receivable staff.
  • Manage the AR team's leave.
  • Advise staff of any new policies or procedures as directed by the HR department.

Inter-departmental Relations

  • Ensure that interdepartmental relationships between Accounts Receivable and other areas are maintained at high levels.
  • Ensure a balance is maintained between sales and credit objectives.

Projects

  • To get involved in any additional projects as and when required.

SUPERVISORY RESPONSIBILITIES
Has overall responsibility for 13 credit control staff (1 credit

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