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Manager: Service Manager

4 months ago

Johannesburg, South Africa Elite Search Full time

**Requirements**:

- Postgraduate Qualification
- Bachelors degree or higher diploma with qualifications in computer science, electrical engineering, telecommunication engineering, information technology and related fields.
- Certificates, Licenses, Registrations: ITIL, Prince2
- ITIL & eTOM understanding
- Process Mapping Methodology
- 8+ years experience in the ICT sector
- People management skills and proven track record of managing a high performance team within Service Management
- Service Management & Understanding of Business processes
- Understanding of business systems
- Knowledge of Service Delivery and Service Support disciplines as defined under ITIL
- Specialist knowledge in developing and maintaining ITIL policies and procedures
- Detailed understanding of Supplier Management
- Experience in defining and monitoring SLAs
- Understanding of technical architectural issues
- Excellent Communicator with a friendly and professional approach
- Experience in implementing hardware and operational growth plans including rapidly scaling computational and network bandwidth to handle client growth together with continuous process improvements.
- Knowledge of networking concepts and protocols to perform network status checks as part of normal surveillance activities.
- Must have proven experience leveraging proactive incident & problem management to improve uptime and overall infrastructure service quality