Service Manager

4 months ago

Johannesburg, South Africa Blak International Full time

A Commercial vehicle Dealership in JHB currently has an opportunity available for a SERVICE MANAGER. The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

**Position Overview**

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

**Key Duties and Responsibilities**:

- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
- People Management.
- Supervision of staff, management of performance, discipline and other staff management related functions.
- Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.
- Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.
- Ability to ensure excellence in customer service.
- Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
- Drive service core process.
- Custodian of the Service department.
- Cross functional team player.
- Ensure adherence to the Franchise Agreement.
- To adhere to workshop policies and procedures.
- To adhere to FIC and FAIMS policies.
- To take personal responsibilities in complying with company policy on ethical business conduct and behavior and to report any contraventions that could harm the business to the senior management of the company.
- Adhering to Occupational and Safety regulations.

Minimum Qualification/s & Experience Required:

- Matric
- **Qualified Diesel Technician**:

- Relevant post matric qualification in Management will be an advantage
- A **minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.**:

- A **minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.**

**Other Requirements**:

- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Fully computer literate
- Experience in **Drive IA and GA Online**:

- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the **Environmental and Occupational Health & Safety Acts.**

**Job Types**: Full-time, Permanent

**Salary**: R35,000.00 - R45,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- relevant technical commercial vehicle industry: 10 years (required)
- workshop management commercial vehicle industry.: 5 years (required)
- Drive IA and GA Online: 1 year (required)

License/Certification:

- Diesel Technician Trade Qualification (required)

  • Presales and Professional Services Manager

    3 weeks ago

    Johannesburg, South Africa 3R Truck Service Full time

    Presales and Professional Services Manager Job Title: Pre-sales & Professional Services Manager Division: Pre-sales Location & Address: Kylami, Midrand, Johannesburg Reports to: CEO Direct Subordinates: 21 Total Staff in Function: 21 WORKING RELATIONSHIPS: Internal: - Procurement - Sales Operations - Brand Operations - Account Managers - Systems...

  • Presales and Professional Services Manager

    3 weeks ago

    City of Johannesburg Metropolitan Municipality, South Africa 3R Truck Service Full time

    Presales and Professional Services Manager Job Title: Pre-sales & Professional Services Manager Division: Pre-sales Location & Address: Kylami, Midrand, Johannesburg Reports to: CEO Direct Subordinates: 21 Total Staff in Function: 21 WORKING RELATIONSHIPS: Internal: - Procurement - Sales Operations - Brand Operations - Account Managers - Systems...

  • Business Unit Manager

    2 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Store Manager OpportunityService SolutionsWe are seeking a highly skilled Store Manager to oversee the day-to-day operations of our retail stores. The ideal candidate will have:Key ResponsibilitiesGrade 12 qualificationExcellent communication and customer service skillsAbility to work retail hours and be PC literateStrong operational and sales...

  • Fleet Operations Manager

    1 day ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Fleet Operations Manager to join our team at Service Solutions.The successful candidate will be responsible for managing and overseeing the administrative tasks related to our fleet of vehicles.Key responsibilities include:Booking services and tracking vehicle usageManaging vehicle records and...

  • Luxury Retail Operations Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    About the RoleWe are seeking an experienced Retail Team Lead to join Service Solutions team in Sandton, leading our client-centric approach in luxury retail.Lead, supervise, and inspire a dedicated team of Client Advisors to deliver exceptional customer experiences.Promote a positive, collaborative, and professional team environment that fosters trust,...

  • Data Manager

    2 months ago

    Johannesburg, South Africa Smartworks Service Full time

    **Job Title**: Data Manager **Location**: Remote **Company**: Smart Work Services **Position Overview**: **Key Responsibilities**: - Manage and maintain the office software platform to ensure smooth operation and data accuracy. - Place orders for purchasing and ensure timely and accurate processing of these orders. - Input customer orders into the system...

  • Luxury Retail Client Relationship Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job SummaryWe are seeking a skilled Client Relationship Manager to join our team at Service Solutions. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients in the luxury retail industry.Key ResponsibilitiesDevelop and implement strategies to enhance client relationships and drive...

  • Client Relationship Manager for Luxury Retail

    2 months ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job SummaryWe are seeking a skilled Client Relationship Manager to join our team at Service Solutions. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients in the luxury retail industry.Key ResponsibilitiesDevelop and implement strategies to enhance client relationships and drive...

  • Client Relationship Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Summary:We are seeking a skilled Client Relationship Manager to join our team at Service Solutions. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients in the luxury retail industry.Key Responsibilities:Develop and implement strategies to enhance client relationships and drive...

  • Client Relationship Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Luxury Retail CRM OpportunityWe are seeking a seasoned Client Relationship Manager to join our team at Service Solutions in South Africa.The ideal candidate will have a proven track record in Luxury Retail CRM, with a strong understanding of client relationships and customer experience.Key Responsibilities:Develop and maintain strong relationships with...

  • Store Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Store Manager Requirements:Sandton City Service Solutions is seeking a Store Manager to manage our FMCG Premium Brand Retailer. The successful candidate will have:Key Responsibilities:Grade 12Excellent communication skillsCustomer Service SkillsAbility to work retail hoursPC literate2 + Retail Managerial experienceStrong operational and Sales...

  • Client Relationship Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Luxury Retail CRM OpportunityWe are seeking a skilled Client Relations Manager to join our team at Service Solutions.Key Responsibilities:Manage client relationships and develop strategic partnershipsProvide exceptional customer service and supportCollaborate with cross-functional teams to drive business growthConduct market research and analyze customer...

  • Store Manager

    4 days ago

    Johannesburg, South Africa Service Solutions Full time

    Store Manager - FMCG Premium BrandSandton City International Premium brand retailer is seeking to employ a Store Manager to join their team. The successful candidate will have:Grade 12Excellent communication skillsCustomer Service SkillsAbility to work retail hoursPC literate2 + Retail Managerial experienceStrong operational and Sales experienceAs per our...

  • Store Manager

    3 days ago

    Johannesburg, South Africa Service Solutions Full time

    Store Manager - FMCG Premium Brand Sandton City International Premium brand retailer is seeking to employ a Store Manager to join their team. The successful candidate will have: Grade 12 Excellent communication skills Customer Service Skills Ability to work retail hours PC literate 2 + Retail Managerial experience Strong operational and Sales experience...

  • Customer Service Manager

    3 weeks ago

    Johannesburg, South Africa Wheelchair Transport Service, Inc. Full time

    RESPONSIBILITIES: You will be responsible for: - Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track. Do a spot check on a specific area to report to Commercial / Production and Unit Manager, report to General Manager if critical. - Ensure that a complete food testing is done weekly on all major...

  • Luxury Retail Customer Service Lead

    4 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Luxury Retail CRMKey Responsibilities include managing the CRM for our 3 Luxury stores in South Africa, based in Sandton with occasional travel to other regions.RequirementsA proven track record in Luxury Retail, with a deep understanding of CRM and excellent relationship management skills.The Client Relations Manager will play a key role in building,...

  • Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at Farm Manager SA. The successful candidate will be responsible for managing all aspects of our operations, including logistics, supply chain management, and customer service.Key Responsibilities:Develop and implement business strategies to drive growth and...

  • Country Freight Manager

    5 months ago

    Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Team Manager – Luxury Retail Sandton

    2 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    My client, an international leader in Luxury Fashion is seeking to employ a team Manager to join their ever growing teamThe role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.How you will contributePromote a positive, collaborative and professional...

  • Team Manager – Luxury Retail Sandton

    2 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    My client, an international leader in Luxury Fashion is seeking to employ a team Manager to join their ever growing team The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach. How you will contribute Promote a positive, collaborative and...