Senior Manager: Warehouse and Operations

6 months ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 71202

**Job Type**
- Permanent

**Job Title**
- Senior Manager: Warehouse and Operations

**Computer Skills**
- Google Suite,MS Office,WMS

**Industry**
- Warehousing

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng
- Job Function:
- To provide leadership, oversight, and control of all operations. The role requires the individual to work with the Senior Management Team to develop and oversee the business strategy. This function is required to manage all operations (incl. warehousing and final mile logistics), provide financial control, procurement management, health & safety oversight, management of assets & consumables, facility maintenance & upgrades, industrial relations, operational risk identification and management thereof. Additionally, the individual is expected to drive continuous improvement, control costs and simultaneously aligning capacity and capability with the business’s strategic objectives.- Key performance areas:
- Provide leadership to all facets of fulfillment centre operations and ensure products are correctly received, put-away, stored, correctly picked, packaged, labelled and shipped out to customers in a timely & cost-effective manner.- Evaluate and develop operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, picking errors and mispack; sshort packs; and excellence in customer service levels- Develop and roll-out fulfillment centres in new markets and/or regions, cross-docks, and last mile logistics stations to ensure excellent customer service levels are maintained.- Ensure cross-docks, micro distribution centres and last mile logistics stations operate in an efficient and cost-effective manner.- Develop, measure, track and achieve performance goals, objectives and KPIs such as OTIF, OOS and Line Fill (%), SLA Adherence, etc- Develop productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met.- Ensure that those safe work practices are followed to support a safe work environment- Ensure communication and teamwork among staff members so as to aid in the Maximize the capabilities of Warehouse Management System.- Accomplishment of the business objectives.- Analyse projected sales/deliveries and plan for adequate staffing and equipment.- Ensure that facility technical needs are adequately monitored, and equipment is maintained.- Drive continuous improvement by analysing and making improvement recommendations to established processes and procedures.- Drive continuous improvement in accuracy and customer service and quality levels.- Develop and maintain inventory/security controls to prevent shrinkage and shortages.- Enforce compliance with all governmental laws and statutory requirements.- Budgeting & Control:
- Responsible formulating and controlling expense budget.- Report expenses in an accurate and timely manner.- Recommend and cost justify any CAPEX- Human Resources:
- Ensure the organisational structure and human capital are aligned with strategic objectives of the business. Provide leadership to the recruitment and training of staff.- Develop people through coaching, counselling and motivating associates to attain optimum performance, productivity levels, and staff morale.- Conduct monthly performance reviews for direct reports and ensure staff performance reviews are conducted.- Ensure that all Company and HR policies and practices are communicated to staff and practiced.- Ensure that staff are trained on safe work practices-
**Inherent Requirements**
- Minimum Requirements:
- A four-year degree from a recognised University in Industrial Engineering or any other relevant qualification.- 5-8 years' experience and/or working knowledge of logistics systems and processes, productivity standards, and technology.- Demonstrated practice of exemplary leadership skills, i.e., ability to manage people, delegate, train and motivate people at all levels.- Fluency in English and ability to communicate clearly and firmly- Executive presence and an ability to confidently interact at with senior managers, executives and directors.- Ability to work in a fast-paced environment and prioritise appropriately- Excellent analytical and problem-solving skills- Effective organisational skills- Sense of urgency required to work in a deadline driven environment- Computer literate (PC and Warehouse Management Systems)- Knowledge of Lean Operations, Six Sigma and 5S- A clean criminal record is mandatory- Skills and experience required:
- Minimum 5 years’ experience in warehouse management, e-commerce fulfillment and last-mile logistics.- Solid experience and a deep understanding of logistics, e-commerce, retail, fashion and technology sectors- A proven track record in building sales departments and an ability close on deals- High level of written, verbal and interpersonal skills- Demonstrated ability to build strong working relationships with

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