General Manager

6 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24064417

**Job Category** Property Leadership

**Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**ABOUT THE ABOUT THE PROPERTY**

Guests get to relax at the vibrant Cape Town Marriott Hotel Crystal Towers, where modern design and world-class service awaits them. Sleek hotel rooms come with panoramic views across Cape Town as well as elegant finishing touches to enhance each guest’s stay. Several dining options are available, including fine dining at the Tower Restaurant, pastries from the hotel’s deli, a halaal certified kitchen and 24-hour room service. For relaxation, guests can retreat to the fitness facility or indulge in a treatment at the award-winning spa. The rooftop pool and bar, which boasts views across Cape Town is the place to unwind with a cooling swim or signature cocktail. Those wishing to host a business meeting or special occasion can choose from 12 versatile event spaces, as well as take advantage of the hotel’s dedicated coordinators and free WiFi throughout the hotel. Occupying a prime position in Century City Cape Town, hotel guests can access Canal Walk shopping center via the hotel’s exclusive bridge, or travel further afield and discover Cape Town’s main sights.

**ABOUT THE POSITION**

**JOB SUMMARY**

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

**Preferred**:

- General Manager experience in limited or full-service property.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

**JOB SPECIFIC TASKS**

**Business Strategy Development**

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.

**Business Strategy Execution**

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

**Sales and Marketing**

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and i

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