Client Service Advisor
3 weeks ago
Posting Description:
**Client Service Advisor - Aon Global Client Network**:
Want to work at a Top Employer company? Want to specialise in the servicing of multinational clients? Then this role is for you
Aon South Africa is recruiting a Client Service Advisor in our AGCN department based in Sandton. This is a hybrid role with the flexibility to work both virtually and from our Head Office.
The role of the successful incumbent is to work closely with the Client Manager / Business Unit Manager or Strategic Account Manager to retain and service existing and prospective clients.
**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**What the day will look like**:
Responsible for being the primary point of contact for clients.
Provides input into the entire client life-cycle, including renewals, endorsements and/or cancellations.
Works with Client Manager/ Business Unit Manager and global offices to ensure high quality, efficient and compliant delivery of all client servicing administrative/transactional activities.
Provides clients with renewal notices and reminders.
Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers.
Communicates with insurers on any discounts, following requests from clients.
Manages and facilitates the cancellation process and creates the necessary documentation.
Fulfills the primary point of contact for clients by providing services and resolving queries.
Assists in the day to day running of clients’ risk and insurance programmes, producing and checking documentation where required.
Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists).
Contribute to all client planning meetings and attends and supplies to internal and external client meetings.
Responsible for credit control.
**How this opportunity is different**:
**Personal Development**:
Understand and follow the Aon Leadership Model and take ownership of personal development.
Maintain personal and professional development.
**Our Colleague Experience**:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
**Skills and experience that will lead to success**:
**Qualifications.**
- A minimum of Grade 12 or equivalent.
- A Bachelor’s degree is preferable.
- Must be registered as a representative with the FSB in terms of the FAIS Act.
- Must be registered as a licentiate with the IISA.
**Knowledge.**
- Excellent knowledge of policy wordings.
- A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous.
- An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
- Computer literacy with advanced know-how in MS Word and Excel.
**Skills and Attributes.**
- Advanced analytical, technical and problem-solving skills and abilities.
- Ability to communicate effectively.
- Good interpersonal and organizational skills.
- Ability to work effectively in and with teams.
**Experience.**
- Have a minimum of 3 - 5 years’ experience in a similar or related role.
- Must have proven experience in dealing with Multinational clients.
**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, g
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