Client Service Advisor

2 weeks ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Client Service Advisor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in FNB Retail COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Provide accurate and reliable sales and service statistics
- Manage own development to increase own competencies
- Matric (Grade 12)
- NQF level 5 Qualification
- 2 -3 years’ experience in the field
- Knowledge of the various products and internal business units is essential.
- Business writing skills
- Relationship management skills

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

Post

Fnb

LI-LJ1

Job Details

Application Closing Date

28/05/24

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