Administrator : IT Support

2 weeks ago

Johannesburg, South Africa Salt Employee Benefits Full time

The incumbent will be responsible for monitoring, administrating and reporting on various activities and processes in the IT department and its service providers. The duties will include liaising with internal and external stakeholders, performing quality assurance based on the specialized requirements of the role. They should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Engage in a professional manner whether it be verbal or face to face and have the ability to communicate via different communication channels. Always ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).

**Responsibilities**:
**Administer, monitor and report on**:

- Administer, Monitor and report on requests from and to Service Providers.
- Monitor and report on Desktop support cases.
- Administer, monitor and report on Procurements.
- Administer, monitor and report on the office’s physical security systems (What are they supposed to do here?).
- Internal audits of hardware and software.
- Assist with external ICT audits.
- Document, implement and maintain processes with service providers according to SLA’s.
- Document, implement and maintain inter-departmental processes.

**REPORTING**
- Prepare monthly and ad hoc reports as and when requested.

**QUERY RESOLUTION**
- Attend to queries or inquiries within the required timelines.
- Provide assistance to internal clients and service providers where necessary.

**INNOVATIVE & TEAM PLAYER**
- Be able to work independently with mínimal supervision.
- Build and maintain supportive relationships both internally and externally.
- Build and maintain positive relationships with all clients and service providers.

**TIME MANAGEMENT**
- Devote the whole of your time, attention and abilities
- Ensure that all communication sent internally and externally is dealt with professionally
- during working hours to the discharge of your duties.
- Meet production standards in terms of quantity and quality.
- Manage work outflow timeously

**Required Knowledge**:

- Be a strong team player
- Have both industry knowledge and experience
- Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
- Ensure that judgement and attention to detail is applied to the role
- Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
- Strong interpersonal skills as cross team collaboration is required.
- Have the ability to innovate in the role
- Quality of work should be thorough
- Conscious of the abuse of company resources

**Required Qualifications**:

- Matric
- 2+ years experience in Administration, preferable in an IT environment

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